Customer Service Jobs in Courtenay, BC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Campbell River, BC (23 miles from Courtenay, BC)
- 3 hours ago
- Campbell River, BC (23 miles from Courtenay, BC)
- 3 hours ago
Application Deadline: 06/19/2025 Address: 996 Shoppers Row / Island Hwy Job Family Group: Retail Banking Sales & Service NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Experience Associate (15 hours) - Campbell River, BC
- Campbell River, BC (23 miles from Courtenay, BC)
- 6 days ago
- Campbell River, BC (23 miles from Courtenay, BC)
- 6 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Contract Customer Experience Associate - Courtenay, BC (30 hours)
- Courtenay, BC
- 26 days ago
- Courtenay, BC
- 26 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
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service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and...
Customer Experience Associate- Campbell River- Future Opportunities
- Campbell River, BC (23 miles from Courtenay, BC)
- 60+ days ago
- Campbell River, BC (23 miles from Courtenay, BC)
- 60+ days ago
service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and...
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Courtenay, BC
Highest Education Level
Customer Services in Courtenay, BC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Wellness
- Complaint Resolution
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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