Customer Service Jobs in Astoria, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Insurance Customer Service Representative
- Macomb, IL (20 miles from Astoria, IL)
- 8 days ago
- Macomb, IL (20 miles from Astoria, IL)
- 8 days ago
Responsible for transactional customer service and policy renewal process. Supports account administrators, account managers and producers in renewing existing policies and selling new accounts....
Customer Service Representative, PT - Weekends
- Macomb, IL (20 miles from Astoria, IL)
- 10 days ago
- Macomb, IL (20 miles from Astoria, IL)
- 10 days ago
Store 4701331: 1619 East Jackson, MacOmb, Illinois 61455 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Havana, IL (12 miles from Astoria, IL)
- 16 days ago
- Havana, IL (12 miles from Astoria, IL)
- 16 days ago
Store 4701225: 320 S Promenade St, Havana, Illinois 62644 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Rushville, IL (16 miles from Astoria, IL)
- 60+ days ago
- Rushville, IL (16 miles from Astoria, IL)
- 60+ days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
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Associate Customer Service Representative
- Mt Sterling, IL (24 miles from Astoria, IL)
- 90+ days ago
- Mt Sterling, IL (24 miles from Astoria, IL)
- 90+ days ago
After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep....
Remote WorkDemographic Data for Astoria, IL
Moving to Astoria, IL? Find some basic demographic data about Astoria, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Astoria, IL
Highest Education Level
Customer Services in Astoria, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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