Customer Service Jobs in Benton, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-10 of 10 Jobs

Customer Service Representative

  • Carbondale, IL (24 miles from Benton, IL)
  • 1 day ago
  • Carbondale, IL (24 miles from Benton, IL)
  • 1 day ago

Help at Home is hiring! We offer weekly pay between $18.00-$21.50 per hour ($18.50-$22.00/hr for Chicagoland area offices) and a generous incentive program - up to $10,000* in bonuses per year!...

Customer Service Representative

  • Marion, IL (20 miles from Benton, IL)
  • 1 day ago
  • Marion, IL (20 miles from Benton, IL)
  • 1 day ago

Requirements: Must have recent customer service/office experience, strong computer skills, must be energetic and possess great phone and customer service skills....

Customer Service Representative, PT

  • West Frankfort, IL (8 miles from Benton, IL)
  • 4 days ago
  • West Frankfort, IL (8 miles from Benton, IL)
  • 4 days ago

Store 4701336: 1300 W Main St, West Frankfort, Illinois 62896 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Cashier / Customer Service Associate - Mount Vernon 3rd

  • Mount Vernon, IL (20 miles from Benton, IL)
  • 9 days ago
  • Mount Vernon, IL (20 miles from Benton, IL)
  • 9 days ago

If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE TEAM?...

Cashier / Customer Service Associate - Mt Vernon

  • Mount Vernon, IL (20 miles from Benton, IL)
  • 9 days ago
  • Mount Vernon, IL (20 miles from Benton, IL)
  • 9 days ago

Have you ever dreamed of working in a lively, fast-paced environment where you can put your customer service skills to the test?...

Customer Service Representative

  • Carterville, IL (18 miles from Benton, IL)
  • 12 days ago
  • Carterville, IL (18 miles from Benton, IL)
  • 12 days ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Medical Equipment Customer Service Representative

  • Mount Vernon, IL (20 miles from Benton, IL)
  • 17 days ago
  • Mount Vernon, IL (20 miles from Benton, IL)
  • 17 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Mount Vernon, IL (20 miles from Benton, IL)
  • 25 days ago
  • Mount Vernon, IL (20 miles from Benton, IL)
  • 25 days ago

Store 4700145: 100 Potomac Blvd, Mt Vernon, Illinois 62864 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative I

  • Mount Vernon, IL (20 miles from Benton, IL)
  • 30+ days ago
  • Mount Vernon, IL (20 miles from Benton, IL)
  • 30+ days ago

Customer Service Representative I Mt Vernon, IL 62864, USA Req #478 Wednesday, January 29, 2025 Customer Service Representative Electrical Supply Mt....

Part Time Customer Service Representative

  • Carbondale, IL (24 miles from Benton, IL)
  • 90+ days ago
  • Carbondale, IL (24 miles from Benton, IL)
  • 90+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Demographic Data for Benton, IL

Moving to Benton, IL? Find some basic demographic data about Benton, IL below.

Local
National
10,962
278
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Benton, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Benton, IL offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Benton, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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