Customer Service Jobs in Decatur, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Store 4700151: 501 N Main St, Decatur, Illinois 62523 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Representative - Decatur, Illinois
- Decatur, IL
- 18 hours ago
- Decatur, IL
- 18 hours ago
The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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Store 4701253: 2760 N Oakland Ave, Decatur, Illinois 62526 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4701253: 2760 N Oakland Ave, Decatur, Illinois 62526 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Evenings
- Forsyth, IL (7 miles from Decatur, IL)
- 15 days ago
- Forsyth, IL (7 miles from Decatur, IL)
- 15 days ago
Store 4700045: 1315 Koester Dr, Forsyth, Illinois 62535 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Overnights
- Forsyth, IL (7 miles from Decatur, IL)
- 15 days ago
- Forsyth, IL (7 miles from Decatur, IL)
- 15 days ago
Store 4700045: 1315 Koester Dr, Forsyth, Illinois 62535 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4334 N Prospect St, Decatur, IL...
EXPERIENCE: Customer service and some sales experience preferred....
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkRetail Customer Service Cashier
- Decatur, IL (6 miles from Decatur, IL)
- 30+ days ago
- Decatur, IL (6 miles from Decatur, IL)
- 30+ days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
The Customer Service Associate (CSA) is the first point of contact for customers at the Banking Center....
Cashier / Customer Service Associate - Clinton
- Clinton, IL (22 miles from Decatur, IL)
- 60+ days ago
- Clinton, IL (22 miles from Decatur, IL)
- 60+ days ago
We're on the hunt for Customer Service Associates with charm, cheer, and a dash of pizzazz! What's the Scoop? Greet customers like they're celebrities (because to us, they are!)...
Demographic Data for Decatur, IL
Moving to Decatur, IL? Find some basic demographic data about Decatur, IL below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Decatur, IL
Highest Education Level
Customer Services in Decatur, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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