Customer Service Jobs in Dekalb, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Montgomery, IL (23 miles from Dekalb, IL)
- 20 hours ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Elburn, IL (12 miles from Dekalb, IL)
- 20 hours ago
- Elburn, IL (12 miles from Dekalb, IL)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Saint Charles, IL (22 miles from Dekalb, IL)
- 1 day ago
- Saint Charles, IL (22 miles from Dekalb, IL)
- 1 day ago
Establishes clear expectations for balancing in-store customer service and completing online orders....
Customer Service Associate - Weekend Availability
- Batavia, IL (20 miles from Dekalb, IL)
- 2 days ago
- Batavia, IL (20 miles from Dekalb, IL)
- 2 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Temporary
- Rochelle, IL (16 miles from Dekalb, IL)
- 2 days ago
- Rochelle, IL (16 miles from Dekalb, IL)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors....
Customer Service Representative, PT 2nd Shift (6pm - Midnight)
- Rochelle, IL (16 miles from Dekalb, IL)
- 5 days ago
- Rochelle, IL (16 miles from Dekalb, IL)
- 5 days ago
Store 4701408: 1110 N Dement, Rochelle, Illinois 61068 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT - Open Availability
- Batavia, IL (20 miles from Dekalb, IL)
- 5 days ago
- Batavia, IL (20 miles from Dekalb, IL)
- 5 days ago
Store 4706723: 164 S Randall Rd, Batavia, Illinois 60510 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Montgomery, IL (23 miles from Dekalb, IL)
- 11 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 11 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Geneva, IL (20 miles from Dekalb, IL)
- 12 days ago
- Geneva, IL (20 miles from Dekalb, IL)
- 12 days ago
Northern Illinois Food Bank POSITION SUMMARY The Customer Service Representative is responsible for coordinating the food ordering process for member agencies by receiving and processing food orders...
Retail Customer Service Associate
- Montgomery, IL (23 miles from Dekalb, IL)
- 30+ days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1050 Ogden Ave., Montgomery, IL...
Customer Service Representative, PT 1st Shift
- Sycamore, IL (7 miles from Dekalb, IL)
- 30+ days ago
- Sycamore, IL (7 miles from Dekalb, IL)
- 30+ days ago
., Sycamore, Illinois 60178 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
Sr Customer Service Representative
- Belvidere, IL (24 miles from Dekalb, IL)
- 30+ days ago
- Belvidere, IL (24 miles from Dekalb, IL)
- 30+ days ago
., across multiple sites. o Participates in training and coaching on customer service functions. o Provides coaching and directs the customer service work in applicable locations....
Senior Customer Service Representative
- St Charles, IL (22 miles from Dekalb, IL)
- 60+ days ago
- St Charles, IL (22 miles from Dekalb, IL)
- 60+ days ago
Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone....
Demographic Data for Dekalb, IL
Moving to Dekalb, IL? Find some basic demographic data about Dekalb, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Dekalb, IL
Highest Education Level
Customer Services in Dekalb, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »