Customer Service Jobs in Des Plaines, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 178 Jobs

Customer Service Representative

  • Waukegan, IL (21 miles from Des Plaines, IL)
  • 24 days ago
  • Waukegan, IL (21 miles from Des Plaines, IL)
  • 24 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Senior Inside Sales Team Manager

  • Naperville, IL (23 miles from Des Plaines, IL)
  • 24 days ago
  • Naperville, IL (23 miles from Des Plaines, IL)
  • 24 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Customer Accounts Advisor

  • Chicago, IL (15 miles from Des Plaines, IL)
  • 9 days ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 9 days ago

service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store...

Customer Service Representative - Surgical Service

  • Chicago, IL (15 miles from Des Plaines, IL)
  • moments ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • moments ago

at University of Illinois at Chicago in Chicago, Illinois, United States Job Description Customer Service Representative - Surgical Services (Operating Room) Customer Service Representative - Surgical...

Bilingual Healthcare Customer Service Representative - Remote

  • Oak Brook, IL (17 miles from Des Plaines, IL)
  • moments ago
  • Oak Brook, IL (17 miles from Des Plaines, IL)
  • moments ago

BILINGUAL HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE - REMOTE at Teleperformance USA in Job Description Category : Customer Service/Support About TP TP is a global, digital business services company...

Remote Work

Customer Service Representative - Northbrook, IL

  • Northbrook, IL (5 miles from Des Plaines, IL)
  • 1 hour ago
  • Northbrook, IL (5 miles from Des Plaines, IL)
  • 1 hour ago

Entering or modifying Check-By-Phone payments Qualifications 1+ years customer service experience - ability to work 10:00am to 7:00pm shift Prior call center or finance experience is preferred High...

Retail customer service specialist

  • Naperville, IL (23 miles from Des Plaines, IL)
  • 2 hours ago
  • Naperville, IL (23 miles from Des Plaines, IL)
  • 2 hours ago

Serve as primary customer service provider at the front end and liaison between customers and management....

Customer Service Associate

  • Elgin, IL (17 miles from Des Plaines, IL)
  • 2 hours ago
  • Elgin, IL (17 miles from Des Plaines, IL)
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Chicago, IL (15 miles from Des Plaines, IL)
  • 4 hours ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 4 hours ago

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...

Retail Customer Service Cashier

  • Elk Grove Village, IL (6 miles from Des Plaines, IL)
  • 17 hours ago
  • Elk Grove Village, IL (6 miles from Des Plaines, IL)
  • 17 hours ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Customer Service Representative, PT 2nd Shift

  • Wheaton, IL (18 miles from Des Plaines, IL)
  • 1 day ago
  • Wheaton, IL (18 miles from Des Plaines, IL)
  • 1 day ago

Store 4706709: 100 W Geneva, Wheaton, Illinois 60187 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Technical Customer Service Representative

  • Vernon Hills, IL (13 miles from Des Plaines, IL)
  • 1 day ago
  • Vernon Hills, IL (13 miles from Des Plaines, IL)
  • 1 day ago

You will also identify opportunities to recommend complementary products, ensuring exceptional customer service and technical expertise in every interaction....

Customer Service Representative II

  • Melrose Park, IL (10 miles from Des Plaines, IL)
  • 1 day ago
  • Melrose Park, IL (10 miles from Des Plaines, IL)
  • 1 day ago

Intermediate knowledge of customer service principles and practices. Analytical skills and good service orientation....

Customer Service Associate - Temporary

  • West Dundee, IL (21 miles from Des Plaines, IL)
  • 1 day ago
  • West Dundee, IL (21 miles from Des Plaines, IL)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Hainesville, IL (21 miles from Des Plaines, IL)
  • 1 day ago
  • Hainesville, IL (21 miles from Des Plaines, IL)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for Des Plaines, IL

Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.

Local
National
91,939
3,014
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Des Plaines, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Des Plaines, IL offer the following education background
High School or GED
35.4%
Bachelor's Degree
25.0%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Des Plaines, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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