Customer Service Jobs in Downers Grove, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Sales/Customer Service Representative
- Buffalo Grove, IL (24 miles from Downers Grove, IL)
- 9 hours ago
- Buffalo Grove, IL (24 miles from Downers Grove, IL)
- 9 hours ago
We are looking for a Sales/Customer Service Associate to become part of our team! Your responsibilities will include handling incoming calls and routing them to the correct personnel....
Customer Service Associate - Temporary
- Palos Park, IL (13 miles from Downers Grove, IL)
- 9 hours ago
- Palos Park, IL (13 miles from Downers Grove, IL)
- 9 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Chicago, IL (20 miles from Downers Grove, IL)
- 11 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 11 hours ago
Help at Home is hiring! We offer weekly pay between $18.50 and $22.00 per hour and a generous cash incentive program - up to $10,000* in bonuses per year! Help at Home is the nation's leading...
Customer Service Agent - A1409875CHI-4658
- Chicago, IL (20 miles from Downers Grove, IL)
- 17 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 17 hours ago
at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Our client, a financial services company, is looking for a detail oriented and customer focused Customer Service...
- Orland Park, IL (16 miles from Downers Grove, IL)
- 20 hours ago
- Orland Park, IL (16 miles from Downers Grove, IL)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Bilingual Customer Service Representative
- Chicago, IL (20 miles from Downers Grove, IL)
- 21 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 21 hours ago
Clarity Partners is seeking a Bilingual Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures....
Customer Service Associate - Nights/Weekends
- Morton Grove, IL (19 miles from Downers Grove, IL)
- 22 hours ago
- Morton Grove, IL (19 miles from Downers Grove, IL)
- 22 hours ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Dinner/Close Shift
- Glen Ellyn, IL (3 miles from Downers Grove, IL)
- 22 hours ago
- Glen Ellyn, IL (3 miles from Downers Grove, IL)
- 22 hours ago
As the name suggests, your main priority is to provide great customer service....
Bilingual Customer Service Representative
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
Apply to be a Bilingual Customer Service Representative today!...
Retail Customer Experience Associate, Old Orchard - Full Time
- Skokie, IL (22 miles from Downers Grove, IL)
- 1 day ago
- Skokie, IL (22 miles from Downers Grove, IL)
- 1 day ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Pharmacy Customer Service Associate
- Geneva, IL (16 miles from Downers Grove, IL)
- 1 day ago
- Geneva, IL (16 miles from Downers Grove, IL)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Addison, IL (8 miles from Downers Grove, IL)
- 1 day ago
- Addison, IL (8 miles from Downers Grove, IL)
- 1 day ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Customer Service Representative
- Barrington, IL (24 miles from Downers Grove, IL)
- 1 day ago
- Barrington, IL (24 miles from Downers Grove, IL)
- 1 day ago
What You Will Contribute: This is an entry level position in a Customer Service role, however call center experience is preferred....
Customer Service Representative
- Lisle, IL (3 miles from Downers Grove, IL)
- 1 day ago
- Lisle, IL (3 miles from Downers Grove, IL)
- 1 day ago
Customer Service Representative#25-12249 Lisle, IL 50% Remote Contract Starts 3/17/2025 Ends 8/02/2025 Job Description Genesis10 is seeking a Customer Service Representative....
Customer Service Representative, Afternoons
- Lisle, IL (3 miles from Downers Grove, IL)
- 1 day ago
- Lisle, IL (3 miles from Downers Grove, IL)
- 1 day ago
Store 4706724: 1117 Maple Ave, Lisle, Illinois 60532 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Downers Grove, IL
Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Downers Grove, IL
Highest Education Level
Customer Services in Downers Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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