Customer Service Jobs in Edwardsville, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Fairview Heights, IL (18 miles from Edwardsville, IL)
- 45+ days ago
- Fairview Heights, IL (18 miles from Edwardsville, IL)
- 45+ days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Work from Home: Customer Service Representative (Healthcare)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 7 hours ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 7 hours ago
Minimum of 1 year at a single job, preferably in customer service. Reliable attendance, with no absences in the first 90 days. Typing at least 25 WPM....
Remote WorkRetail Customer Service Associate
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 hours ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 hours ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4512 Lemay Ferry Rd, Saint Louis...
Customer Service Representative - Part-time PRN
- Granite City, IL (12 miles from Edwardsville, IL)
- 9 hours ago
- Granite City, IL (12 miles from Edwardsville, IL)
- 9 hours ago
at Chestnut Health Systems in Granite City, Illinois, United States Job Description Overview : Have strong customer service and business office skills?...
/21677/track.gif&z=8&s=RTL&ih_t=5%2F11%2F2025+10%3A04%3A35+PM&utm_medium=internal%20referrer&utm_campaign=selectquote-insurance-services---ceda-profile&utm_content=selectquote-insurance-services&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Alton, IL (11 miles from Edwardsville, IL)
- 1 day ago
- Alton, IL (11 miles from Edwardsville, IL)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Cottage Hills, IL (8 miles from Edwardsville, IL)
- 1 day ago
- Cottage Hills, IL (8 miles from Edwardsville, IL)
- 1 day ago
Store 4701342: 13 S Stanley Rd, Cottage Hills, Illinois 62018 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Medical Equipment Customer Service Representative
- O Fallon, IL (17 miles from Edwardsville, IL)
- 2 days ago
- O Fallon, IL (17 miles from Edwardsville, IL)
- 2 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
As a Customer Service Representative you will need to bring: Excellent customer service skills Cash Handling experience Ability to operate computers and standard office equipment preferred Safe, secure...
Retail Customer Service II-Returns
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 3 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 3 days ago
The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role QUALIFICATIONS • 1 year sales or customer service experience preferred...
Customer Service Representative (2nd Shift)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 3 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 3 days ago
About This Job The Customer Service Associate position provides a high level of customer service and support to our customers....
Customer Service Representative
- Maryville, IL (8 miles from Edwardsville, IL)
- 3 days ago
- Maryville, IL (8 miles from Edwardsville, IL)
- 3 days ago
As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client....
Customer Service Representative- ESC
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 4 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 4 days ago
Louis-Rider Trail Function: Function - Customer Service Schedule: Full time...
Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 5 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 5 days ago
We are looking for a Customer Service Representative to join our team and play a key role in assisting customers and providing accurate quotes....
Demographic Data for Edwardsville, IL
Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Edwardsville, IL
Highest Education Level
Customer Services in Edwardsville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »