Customer Service Jobs in Franklin Park, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 191 Jobs

Customer Service Representative

  • Naperville, IL (17 miles from Franklin Park, IL)
  • 24 days ago
  • Naperville, IL (17 miles from Franklin Park, IL)
  • 24 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Senior Inside Sales Team Manager

  • Naperville, IL (17 miles from Franklin Park, IL)
  • 24 days ago
  • Naperville, IL (17 miles from Franklin Park, IL)
  • 24 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Customer Accounts Advisor

  • Chicago, IL (11 miles from Franklin Park, IL)
  • 9 days ago
  • Chicago, IL (11 miles from Franklin Park, IL)
  • 9 days ago

service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store...

Retail Customer Service Cashier

  • Elk Grove Village, IL (7 miles from Franklin Park, IL)
  • 12 hours ago
  • Elk Grove Village, IL (7 miles from Franklin Park, IL)
  • 12 hours ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Customer Service Representative, PT 2nd Shift

  • Wheaton, IL (13 miles from Franklin Park, IL)
  • 19 hours ago
  • Wheaton, IL (13 miles from Franklin Park, IL)
  • 19 hours ago

Store 4706709: 100 W Geneva, Wheaton, Illinois 60187 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Technical Customer Service Representative

  • Vernon Hills, IL (21 miles from Franklin Park, IL)
  • 19 hours ago
  • Vernon Hills, IL (21 miles from Franklin Park, IL)
  • 19 hours ago

You will also identify opportunities to recommend complementary products, ensuring exceptional customer service and technical expertise in every interaction....

Customer Service Representative II

  • Melrose Park, IL (2 miles from Franklin Park, IL)
  • 19 hours ago
  • Melrose Park, IL (2 miles from Franklin Park, IL)
  • 19 hours ago

Intermediate knowledge of customer service principles and practices. Analytical skills and good service orientation....

Customer Service Associate - Temporary

  • West Dundee, IL (24 miles from Franklin Park, IL)
  • 21 hours ago
  • West Dundee, IL (24 miles from Franklin Park, IL)
  • 21 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Glen Ellyn, IL (10 miles from Franklin Park, IL)
  • 1 day ago
  • Glen Ellyn, IL (10 miles from Franklin Park, IL)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Part Time

  • Glen Ellyn, IL (10 miles from Franklin Park, IL)
  • 1 day ago
  • Glen Ellyn, IL (10 miles from Franklin Park, IL)
  • 1 day ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative, PT 1st Shift

  • Wheaton, IL (13 miles from Franklin Park, IL)
  • 1 day ago
  • Wheaton, IL (13 miles from Franklin Park, IL)
  • 1 day ago

Store 4706709: 100 W Geneva, Wheaton, Illinois 60187 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

  • Melrose Park, IL (2 miles from Franklin Park, IL)
  • 1 day ago
  • Melrose Park, IL (2 miles from Franklin Park, IL)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Support Associate

  • Chicago, IL (11 miles from Franklin Park, IL)
  • 1 day ago
  • Chicago, IL (11 miles from Franklin Park, IL)
  • 1 day ago

service orientationAbility to work in a team environment and interact in a consistent positive mannerExcellent verbal and written communication skillsAbility to multi task while maintaining strong...

Client Service Representative, National Accounts

  • Schaumburg, IL (12 miles from Franklin Park, IL)
  • 1 day ago
  • Schaumburg, IL (12 miles from Franklin Park, IL)
  • 1 day ago

Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...

New Store Customer Service Associate Team Leader & E-Commerce Team Leader (Customer Service, Front End Support, & E-Commerce Assistant Department Manager) - Saint Charles, IL - Opening Early Summer

  • Saint Charles, IL (21 miles from Franklin Park, IL)
  • 1 day ago
  • Saint Charles, IL (21 miles from Franklin Park, IL)
  • 1 day ago

Establishes clear expectations for balancing in-store customer service and completing online orders....

Demographic Data for Franklin Park, IL

Moving to Franklin Park, IL? Find some basic demographic data about Franklin Park, IL below.

Local
National
18,205
856
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Franklin Park, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Franklin Park, IL offer the following education background
High School or GED
35.4%
Bachelor's Degree
25.0%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin Park, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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