Customer Service Jobs in Highland, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate - Temporary
- Glen Carbon, IL (16 miles from Highland, IL)
- 22 hours ago
- Glen Carbon, IL (16 miles from Highland, IL)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Experience Associate, St Clair Square - Full Time
- Fairview Heights, IL (22 miles from Highland, IL)
- 1 day ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 1 day ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative, Overnights
- Fairview Heights, IL (22 miles from Highland, IL)
- 9 days ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 9 days ago
Store 4701594: 301 Salem Pl, Fairview Heights, Illinois 62208 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Evenings (Weekends)
- Fairview Heights, IL (22 miles from Highland, IL)
- 9 days ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 9 days ago
Store 4701594: 301 Salem Pl, Fairview Heights, Illinois 62208 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Overnights
- O Fallon, IL (17 miles from Highland, IL)
- 13 days ago
- O Fallon, IL (17 miles from Highland, IL)
- 13 days ago
Store 4701348: 320 W State St, O Fallon, Illinois 62269 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- East Alton, IL (23 miles from Highland, IL)
- 14 days ago
- East Alton, IL (23 miles from Highland, IL)
- 14 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative, Evenings
- O Fallon, IL (17 miles from Highland, IL)
- 15 days ago
- O Fallon, IL (17 miles from Highland, IL)
- 15 days ago
Store 4701348: 320 W State St, O Fallon, Illinois 62269 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Afternoons
- East Alton, IL (23 miles from Highland, IL)
- 17 days ago
- East Alton, IL (23 miles from Highland, IL)
- 17 days ago
Store 4701456: 716 W Saint Louis, East Alton, Illinois 62024 Availability - Shift/Days Part time Day Shift - Evenings Shift Customer Service Representative We want you to join our team as a Customer...
Customer Service Representative, PT Evenings
- East Alton, IL (23 miles from Highland, IL)
- 17 days ago
- East Alton, IL (23 miles from Highland, IL)
- 17 days ago
Store 4701456: 716 W Saint Louis, East Alton, Illinois 62024 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Eaton's GEIS division is currently seeking a Customer Service Representative - Tier 1. The expected annual salary range for this role is $45749.97 - $67099.96 a year....
Retail Customer Service Associate
- Fairview Heights, IL (22 miles from Highland, IL)
- 20 days ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 20 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative, FT Days
- Okawville, IL (24 miles from Highland, IL)
- 25 days ago
- Okawville, IL (24 miles from Highland, IL)
- 25 days ago
Store 4701350: 107 W Elm St, Okawville, Illinois 62271 Availability - Shift/Days Full time Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service Representative...
- Fairview Heights, IL (22 miles from Highland, IL)
- 26 days ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 26 days ago
service....
Customer Assistance Representative - OFallon
- O Fallon, IL (17 miles from Highland, IL)
- 26 days ago
- O Fallon, IL (17 miles from Highland, IL)
- 26 days ago
Louis Category Customer Service/Support - Customer Service/Support Job ID 2025-507447 Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands...
Demographic Data for Highland, IL
Moving to Highland, IL? Find some basic demographic data about Highland, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Highland, IL
Highest Education Level
Customer Services in Highland, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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