Customer Service Jobs in Machesney Park, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 24 Jobs

Pharmacy Customer Service Associate

Belvidere, IL (12 miles from Machesney Park, IL)
2 hours ago

Belvidere, IL (12 miles from Machesney Park, IL)
2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

Harvard, IL (21 miles from Machesney Park, IL)
1 day ago

Harvard, IL (21 miles from Machesney Park, IL)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Loves Park, IL (2 miles from Machesney Park, IL)
1 day ago

Loves Park, IL (2 miles from Machesney Park, IL)
1 day ago

Jobs Customer Service Representative - Full Time Staples, Inc. - Loves Park, IL Posted on 05/26/25 (Ref: ILGue1So6s) Quill is a valuable part of the Staples family of brands....

Customer Service Representative

Rockford, IL (6 miles from Machesney Park, IL)
2 days ago

Rockford, IL (6 miles from Machesney Park, IL)
2 days ago

We are looking for a Customer Service Representative to join the team in Rockford, IL!...

Customer Service Associate - Dinner/Close Shift

Rockford, IL (6 miles from Machesney Park, IL)
2 days ago

Rockford, IL (6 miles from Machesney Park, IL)
2 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative, Full or Part Time

Byron, IL (20 miles from Machesney Park, IL)
2 days ago

Byron, IL (20 miles from Machesney Park, IL)
2 days ago

you to join our team as a Customer Service Representative....

Technical Customer Service Representative (Call Center)

Rockford, IL (6 miles from Machesney Park, IL)
4 days ago

Rockford, IL (6 miles from Machesney Park, IL)
4 days ago

** **If you have experience working hands on with technical products like lawnmowers, generators, filtration systems or just naturally handy and have customer service call center experience, please...

Customer Service Representative

Rockford, IL (6 miles from Machesney Park, IL)
8 days ago

Rockford, IL (6 miles from Machesney Park, IL)
8 days ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Associate - Temporary

Rockford, IL (6 miles from Machesney Park, IL)
13 days ago

Rockford, IL (6 miles from Machesney Park, IL)
13 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

Rockford, IL (6 miles from Machesney Park, IL)
18 days ago

Rockford, IL (6 miles from Machesney Park, IL)
18 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7151 Walton St, Rockford, IL 61108...

Customer Service Representative

Loves Park, IL (2 miles from Machesney Park, IL)
20 days ago

Loves Park, IL (2 miles from Machesney Park, IL)
20 days ago

The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....

Call Center Customer Service Representative

Rockford, IL (6 miles from Machesney Park, IL)
22 days ago

Rockford, IL (6 miles from Machesney Park, IL)
22 days ago

EDUCATION/TRAINING: Previous receptionist or customer service experience preferred. Bilingual (English/Spanish) preferred. Medical terminology preferred. Minimum 35 words per minute typing....

Customer Service Representative, Overnights

Rockford, IL (6 miles from Machesney Park, IL)
22 days ago

Rockford, IL (6 miles from Machesney Park, IL)
22 days ago

Store 4701474: 2301 S Perryville Rd, Rockford, Illinois 61016 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, Afternoons

Byron, IL (20 miles from Machesney Park, IL)
22 days ago

Byron, IL (20 miles from Machesney Park, IL)
22 days ago

Store 4701417: 127 W Blackhawk Dr, Byron, Illinois 61010 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Remote Customer Service Representative

Rockford, IL (6 miles from Machesney Park, IL)
30+ days ago

Rockford, IL (6 miles from Machesney Park, IL)
30+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

View all 24 jobs

Demographic Data for Machesney Park, IL

Moving to Machesney Park, IL? Find some basic demographic data about Machesney Park, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Machesney Park, IL

Local

National

Total Population

22,599

Number of Businesses

426

City Size

Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Customer Service & Support For Customer Service Executives

Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Machesney Park, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Machesney Park, IL offer the following education background

High School or GED

34.9%

Bachelor's Degree

25.2%

Associate's Degree

15.9%

Vocational Degree or Certification

12.0%

Master's Degree

5.4%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Machesney Park, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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