Customer Service Jobs in Swansea, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative, Overnight Weekends
- Affton, MO (19 miles from Swansea, IL)
- 3 hours ago
- Affton, MO (19 miles from Swansea, IL)
- 3 hours ago
Store 4701607: 9035 Gravois Rd, Affton, Missouri 63123 Availability - Shift/Days Full time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Associate
- Saint Louis, MO (16 miles from Swansea, IL)
- 1 day ago
- Saint Louis, MO (16 miles from Swansea, IL)
- 1 day ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4512 Lemay Ferry Rd, Saint Louis...
Customer Service Representative
- Saint Louis, MO (16 miles from Swansea, IL)
- 1 day ago
- Saint Louis, MO (16 miles from Swansea, IL)
- 1 day ago
Customer Service Representative Location: St....
Customer Service Representative, Overnights
- Saint Louis, MO (16 miles from Swansea, IL)
- 2 days ago
- Saint Louis, MO (16 miles from Swansea, IL)
- 2 days ago
Store 4701623: 9931 Watson Rd, St Louis, Missouri 63126 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
/18935/5699ebbb-c8f6-4aa9-a39d-41c6e1ab0e38.png&z=8&s=RTL&ih_t=3%2F18%2F2025+12%3A12%3A21+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-writing&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Associate - Temporary
- Glen Carbon, IL (20 miles from Swansea, IL)
- 3 days ago
- Glen Carbon, IL (20 miles from Swansea, IL)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Saint Louis, MO (16 miles from Swansea, IL)
- 3 days ago
- Saint Louis, MO (16 miles from Swansea, IL)
- 3 days ago
Store 4701617: 11011 Bellefontaine Rd, St Louis, Missouri 63138 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service...
Retail Customer Service Supervisor
- Saint Louis, MO (16 miles from Swansea, IL)
- 3 days ago
- Saint Louis, MO (16 miles from Swansea, IL)
- 3 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative, PT Open Availability
- Arnold, MO (23 miles from Swansea, IL)
- 3 days ago
- Arnold, MO (23 miles from Swansea, IL)
- 3 days ago
Store 4701636: 1980 Richardson Rd, Arnold, Missouri 63010 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Retail Customer Experience Associate, St Clair Square - Full Time
- Fairview Heights, IL (9 miles from Swansea, IL)
- 3 days ago
- Fairview Heights, IL (9 miles from Swansea, IL)
- 3 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Pharmacy Customer Service Associate
- East Saint Louis, IL (14 miles from Swansea, IL)
- 3 days ago
- East Saint Louis, IL (14 miles from Swansea, IL)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Clayton, MO (22 miles from Swansea, IL)
- 3 days ago
- Clayton, MO (22 miles from Swansea, IL)
- 3 days ago
Position: Customer Service Representative Position Reports to: Branch Manager/CSR Director Branch: Medical West Healthcare Location: 19 Ronnie's Plaza, St....
Customer Service Representative, PT Overnights
- Millstadt, IL (7 miles from Swansea, IL)
- 4 days ago
- Millstadt, IL (7 miles from Swansea, IL)
- 4 days ago
Store 4701362: 1 W Washington St, Millstadt, Illinois 62260 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Open Availability
- Millstadt, IL (7 miles from Swansea, IL)
- 4 days ago
- Millstadt, IL (7 miles from Swansea, IL)
- 4 days ago
Store 4701362: 1 W Washington St, Millstadt, Illinois 62260 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Part-Time
- Saint Louis, MO (16 miles from Swansea, IL)
- 5 days ago
- Saint Louis, MO (16 miles from Swansea, IL)
- 5 days ago
Customer Service Representative Starting pay of $19.07 per hour with competitive benefits that let you see the world: There’s never been a more exciting time to join United Airlines....
Demographic Data for Swansea, IL
Moving to Swansea, IL? Find some basic demographic data about Swansea, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Swansea, IL
Highest Education Level
Customer Services in Swansea, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Forklift
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Relationship Management
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Decision Making
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »