Customer Service Jobs in Swansea, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 83 Jobs

Customer Service Representative, Overnights

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 17 hours ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 17 hours ago

Store 4701623: 9931 Watson Rd, St Louis, Missouri 63126 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Associate - Temporary

  • Glen Carbon, IL (20 miles from Swansea, IL)
  • 1 day ago
  • Glen Carbon, IL (20 miles from Swansea, IL)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 1 day ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 1 day ago

Store 4701617: 11011 Bellefontaine Rd, St Louis, Missouri 63138 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service...

Retail Customer Service Supervisor

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 1 day ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 1 day ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....

Customer Service Representative, PT Open Availability

  • Arnold, MO (23 miles from Swansea, IL)
  • 1 day ago
  • Arnold, MO (23 miles from Swansea, IL)
  • 1 day ago

Store 4701636: 1980 Richardson Rd, Arnold, Missouri 63010 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Retail Customer Experience Associate, St Clair Square - Full Time

  • Fairview Heights, IL (9 miles from Swansea, IL)
  • 1 day ago
  • Fairview Heights, IL (9 miles from Swansea, IL)
  • 1 day ago

Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...

Pharmacy Customer Service Associate

  • East Saint Louis, IL (14 miles from Swansea, IL)
  • 1 day ago
  • East Saint Louis, IL (14 miles from Swansea, IL)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Clayton, MO (22 miles from Swansea, IL)
  • 1 day ago
  • Clayton, MO (22 miles from Swansea, IL)
  • 1 day ago

Position: Customer Service Representative Position Reports to: Branch Manager/CSR Director Branch: Medical West Healthcare Location: 19 Ronnie's Plaza, St....

Customer Service Representative, PT Overnights

  • Millstadt, IL (7 miles from Swansea, IL)
  • 2 days ago
  • Millstadt, IL (7 miles from Swansea, IL)
  • 2 days ago

Store 4701362: 1 W Washington St, Millstadt, Illinois 62260 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, Open Availability

  • Millstadt, IL (7 miles from Swansea, IL)
  • 2 days ago
  • Millstadt, IL (7 miles from Swansea, IL)
  • 2 days ago

Store 4701362: 1 W Washington St, Millstadt, Illinois 62260 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Associate

  • Swansea, IL
  • 2 days ago
  • Swansea, IL
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Support Associate I

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 2 days ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 2 days ago

You will be expected to maintain the highest level of customer service within all interactions, providing appropriate research of the issue, timely responses, follow-up and overall resolution of the...

Customer Service Representative - Part-Time

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 3 days ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 3 days ago

Customer Service Representative Starting pay of $19.07 per hour with competitive benefits that let you see the world: There’s never been a more exciting time to join United Airlines....

Customer Service Representative

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 3 days ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 3 days ago

The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....

Customer Care Representative - Grove Office

  • Saint Louis, MO (16 miles from Swansea, IL)
  • 4 days ago
  • Saint Louis, MO (16 miles from Swansea, IL)
  • 4 days ago

All you need for the Customer Care Representative role is: 1 year of Call Center experience 6 months Customer Service experience Basic typing/computer experience with excellent navigational skills The...

Demographic Data for Swansea, IL

Moving to Swansea, IL? Find some basic demographic data about Swansea, IL below.

Local
National
12,812,477
319,486

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Swansea, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Swansea, IL offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Swansea, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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