Customer Service Jobs in Urbana, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Champaign, IL (1 mile from Urbana, IL)
- 2 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 2 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Experience in customer service and ability to work well with others. Detail oriented with ability to think clearly and complete tasks in a busy work environment....
Store 4701301: 2011 N Lincoln Ave, Urbana, Illinois 61801 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4700159: 1809 N Cunningham Ave, Urbana, Illinois 61802 Availability - Shift/Days Part time Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, Overnights
- Savoy, IL (4 miles from Urbana, IL)
- 3 days ago
- Savoy, IL (4 miles from Urbana, IL)
- 3 days ago
Store 4701400: 407-A N Dunlap, Savoy, Illinois 61874 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Representative
- Champaign, IL (1 mile from Urbana, IL)
- 5 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 5 days ago
service and/or sales experience is required; knowledge of training/coaching preferred Skills / Knowledge / Abilities Excellent customer service skills (helpful, friendly, and courteous) Effective listening...
Customer Service Representative, Full or Part Time
- Champaign, IL (1 mile from Urbana, IL)
- 6 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 6 days ago
Store 4701399: 1601 W Springfield Ave, Champaign, Illinois 61821 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Cashier / Customer Service Associate - Champaign
- Champaign, IL (1 mile from Urbana, IL)
- 8 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 8 days ago
Calling all customer service rockstars and cashier virtuosos! Are you ready to: Dazzle customers with your million-dollar smile? Juggle operational duties like a circus pro?...
- Champaign, IL (1 mile from Urbana, IL)
- 11 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 11 days ago
One year related experience required with customer service preferred....
Customer Service Representative, FT
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
Store 4701443: 4202 W Springfield, Champaign, Illinois 61822 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative - Join Fast
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
un Customer Service Representative - Join Fast compensation: Earn $60K - $120K per year Responsibilities: Handle Inquiries: Respond to customer questions and provide detailed information about our products...
Customer Service Representative, FT Overnights
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
Store 4701403: 59 E Green, Champaign, Illinois 61820 Availability - Shift/Days Full time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Mid Shift
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
Store 4701403: 59 E Green, Champaign, Illinois 61820 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Open Availability
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
Store 4701403: 59 E Green, Champaign, Illinois 61820 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Evenings
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
- Champaign, IL (1 mile from Urbana, IL)
- 15 days ago
Store 4701403: 59 E Green, Champaign, Illinois 61820 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Demographic Data for Urbana, IL
Moving to Urbana, IL? Find some basic demographic data about Urbana, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Urbana, IL
Highest Education Level
Customer Services in Urbana, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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