Customer Service Jobs in Des Moines, IA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Remote Call Center Customer Service Representative
- Des Moines, IA
- 90+ days ago
- Des Moines, IA
- 90+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote Workfirst call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Sales and Service (WFH)
- Des Moines, IA
- 1 day ago
- Des Moines, IA
- 1 day ago
As a member of our team, you'll redefine customer service, creating meaningful connections with each customer....
Remote Work/19301/e5c01222-7b25-41c4-94d6-f37904388cb2.png&z=8&s=RTL&ih_t=3%2F13%2F2025+1%3A46%3A42+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Part-Time Customer Service Associate - Adel, IA
- Adel, IA (22 miles from Des Moines, IA)
- 2 days ago
- Adel, IA (22 miles from Des Moines, IA)
- 2 days ago
Duties and Responsibilities P rovides customer service for all clients of Lincoln Savings Bank (LSB)....
first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on...
Customer Service Representative Nights and Weekend
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Associate - Dinner/Close Shift
- Johnston, IA (9 miles from Des Moines, IA)
- 4 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 4 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Success Representative (Spanish Bilingual)
- Des Moines, IA
- 4 days ago
- Des Moines, IA
- 4 days ago
Customer Success Representative (Spanish Bilingual) 3.7 3.7 out of 5 stars Des Moines, IA 50381 Position Overview: The Contact Center Agent (1.5 Role) is responsible for providing exceptional...
Customer Service Representative
- Ankeny, IA (8 miles from Des Moines, IA)
- 5 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 5 days ago
Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met,...
Click here: As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center....
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the...
- Urbandale, IA (1 mile from Des Moines, IA)
- 6 days ago
- Urbandale, IA (1 mile from Des Moines, IA)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative-Industrial Sales
- Des Moines, IA
- 6 days ago
- Des Moines, IA
- 6 days ago
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride...
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Des Moines, IA
Highest Education Level
Customer Services in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Typing
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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