Customer Service Jobs in Marshalltown, IA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Newton, IA (23 miles from Marshalltown, IA)
- 12 hours ago
- Newton, IA (23 miles from Marshalltown, IA)
- 12 hours ago
Now Hiring: Customer Service Representative – Newton, IA!...
Customer Service Representative
- Newton, IA (23 miles from Marshalltown, IA)
- 5 days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 5 days ago
TEKsystems Customer Service Representative in Newton , Iowa Description Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful...
by providing a superior level of customer service to members, prospective members, and guests....
Entry Level Medical Customer Service Agent
- Newton, IA (23 miles from Marshalltown, IA)
- 13 days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 13 days ago
TEKsystems Entry Level Medical Customer Service Agent in Newton , Iowa Job Title: Entry-Level Customer Service Representative Location: Newton, Iowa Pay: $16/hour Work Type: On-site TEKsystems is hiring...
Retail Customer Service Cashier
- Newton, IA (23 miles from Marshalltown, IA)
- 45+ days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 45+ days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative
- Gladbrook, IA (15 miles from Marshalltown, IA)
- 90+ days ago
- Gladbrook, IA (15 miles from Marshalltown, IA)
- 90+ days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Demographic Data for Marshalltown, IA
Moving to Marshalltown, IA? Find some basic demographic data about Marshalltown, IA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Marshalltown, IA
Highest Education Level
Customer Services in Marshalltown, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »