Customer Service Jobs in Annapolis Junction, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 133 Jobs

Pharmacy Customer Service Associate

Arnold, MD (16 miles from Annapolis Junction, MD)
10 hours ago

Arnold, MD (16 miles from Annapolis Junction, MD)
10 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative - The Mall in Columbia

Columbia, MD (7 miles from Annapolis Junction, MD)
12 hours ago

Columbia, MD (7 miles from Annapolis Junction, MD)
12 hours ago

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...

Medical Customer Service Representative

Annapolis, MD (16 miles from Annapolis Junction, MD)
23 hours ago

Annapolis, MD (16 miles from Annapolis Junction, MD)
23 hours ago

TekSystems is currently hiring for several Medical Customer Service/Medical Billing Customer Service positions in the Annapolis, MD area!...

Customer Service Associate - Temporary

Takoma Park, MD (15 miles from Annapolis Junction, MD)
1 day ago

Takoma Park, MD (15 miles from Annapolis Junction, MD)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Annapolis, MD (16 miles from Annapolis Junction, MD)
1 day ago

Annapolis, MD (16 miles from Annapolis Junction, MD)
1 day ago

Perform other duties as assigned by station management Minimum Qualifications: High school diploma or equivalent Successful completion of certification training program for customer service/emissions...

Loss Prevention Customer Service Associate II

Landover, MD (15 miles from Annapolis Junction, MD)
1 day ago

Landover, MD (15 miles from Annapolis Junction, MD)
1 day ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Retail Customer Service Associate

Washington, DC (20 miles from Annapolis Junction, MD)
2 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
2 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Dispatcher/Customer Service Representative - Part time

Upper Marlboro, MD (24 miles from Annapolis Junction, MD)
2 days ago

Upper Marlboro, MD (24 miles from Annapolis Junction, MD)
2 days ago

Key Requirements High School diploma or equivalent At least one year experience in a high-volume dispatch & customer service role Customer service/Communication/Collaboration skills Ability to prioritize...

Customer Service Representative - Remote Full Time

Baltimore, MD (14 miles from Annapolis Junction, MD)
2 days ago

Baltimore, MD (14 miles from Annapolis Junction, MD)
2 days ago

Customer Service Representative Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position....

Remote Work

Customer Service Associate

Gambrills, MD (9 miles from Annapolis Junction, MD)
3 days ago

Gambrills, MD (9 miles from Annapolis Junction, MD)
3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Dinner/Close Shift

Gambrills, MD (9 miles from Annapolis Junction, MD)
3 days ago

Gambrills, MD (9 miles from Annapolis Junction, MD)
3 days ago

As the name suggests, your main priority is to provide great customer service....

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Arlington, VA (23 miles from Annapolis Junction, MD)
3 days ago

Arlington, VA (23 miles from Annapolis Junction, MD)
3 days ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Veterinary Client Service Representative

Bowie, MD (9 miles from Annapolis Junction, MD)
5 days ago

Bowie, MD (9 miles from Annapolis Junction, MD)
5 days ago

Dogs & Cats ER & Specialty in Bowie, MD is hiring a full- time Client Service Representative to join our outstanding team! This position is to join our overnight team! About us Step into an...

Customer Service Representative

Washington, DC (20 miles from Annapolis Junction, MD)
6 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
6 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Retail Customer Experience Associate, Tysons Corner Center - Full Time

McLean, VA (24 miles from Annapolis Junction, MD)
7 days ago

McLean, VA (24 miles from Annapolis Junction, MD)
7 days ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

View all 133 jobs

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Annapolis Junction, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Annapolis Junction, MD offer the following education background

High School or GED

34.9%

Bachelor's Degree

25.2%

Associate's Degree

15.9%

Vocational Degree or Certification

12.0%

Master's Degree

5.4%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Annapolis Junction, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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