Customer Service Jobs in Capitol Heights, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 95 Jobs

Customer Service Representative - FT

Arlington, VA (13 miles from Capitol Heights, MD)
2 days ago

Arlington, VA (13 miles from Capitol Heights, MD)
2 days ago

service....

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Annapolis, MD (17 miles from Capitol Heights, MD)
6 hours ago

Annapolis, MD (17 miles from Capitol Heights, MD)
6 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Customer Service Representative

Brinklow, MD (15 miles from Capitol Heights, MD)
6 hours ago

Brinklow, MD (15 miles from Capitol Heights, MD)
6 hours ago

We are looking to add a Customer Service Representative to our team at Rivermist Pet Lodge!...

Customer Service Associate - Temporary

Washington, DC (10 miles from Capitol Heights, MD)
7 hours ago

Washington, DC (10 miles from Capitol Heights, MD)
7 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

Glen Burnie, MD (20 miles from Capitol Heights, MD)
8 hours ago

Glen Burnie, MD (20 miles from Capitol Heights, MD)
8 hours ago

Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....

Retail Customer Service Associate

Gaithersburg, MD (19 miles from Capitol Heights, MD)
21 hours ago

Gaithersburg, MD (19 miles from Capitol Heights, MD)
21 hours ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 610 N Frederick Ave, Gaithersburg...

Customer Service Representative Entry Level

Alexandria, VA (15 miles from Capitol Heights, MD)
1 day ago

Alexandria, VA (15 miles from Capitol Heights, MD)
1 day ago

We're seeking entry-level Customer Service Representatives who are enthusiastic, outgoing, and eager to build a rewarding career....

Customer Service Representative (Loan Consultant II)

Glen Burnie, MD (20 miles from Capitol Heights, MD)
1 day ago

Glen Burnie, MD (20 miles from Capitol Heights, MD)
1 day ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...

F&I Customer Support Associate or Consultant

Annapolis, MD (17 miles from Capitol Heights, MD)
1 day ago

Annapolis, MD (17 miles from Capitol Heights, MD)
1 day ago

the Customer Service area OR + High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area AND + Experience with Microsoft Office Preferred Qualifications: + Minimum...

Customer Experience Associate

Fort Meade, MD (8 miles from Capitol Heights, MD)
3 days ago

Fort Meade, MD (8 miles from Capitol Heights, MD)
3 days ago

H-... Customer Experience Associate United States - Maryland - Fort Meade Intermittent 5100PB1-03 Customer Experience Associate Job Description Responsible for driving the customer experience...

Customer Experience Associate - Jewelry/Giftware

Fort Belvoir, VA (24 miles from Capitol Heights, MD)
3 days ago

Fort Belvoir, VA (24 miles from Capitol Heights, MD)
3 days ago

H-... Customer Experience Associate - Jewelry/Giftware United States - Virginia - Fort Belvoir Regular Part Time Job Description Responsible for driving the customer experience through proactive...

Customer Service Representative BWI

Hanover, MD (15 miles from Capitol Heights, MD)
3 days ago

Hanover, MD (15 miles from Capitol Heights, MD)
3 days ago

service skills....

Client Service Representative - PT - 5364

Bowie, MD (7 miles from Capitol Heights, MD)
3 days ago

Bowie, MD (7 miles from Capitol Heights, MD)
3 days ago

One year related experience required with customer service preferred....

Customer Service Representative (Loan Consultant II)

Glen Burnie, MD (20 miles from Capitol Heights, MD)
3 days ago

Glen Burnie, MD (20 miles from Capitol Heights, MD)
3 days ago

Pharmacy Customer Service Associate

Catonsville, MD (20 miles from Capitol Heights, MD)
3 days ago

Catonsville, MD (20 miles from Capitol Heights, MD)
3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

View all 95 jobs

Demographic Data for Capitol Heights, MD

Moving to Capitol Heights, MD? Find some basic demographic data about Capitol Heights, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Capitol Heights, MD

Local

National

Total Population

40,709

Number of Businesses

586

City Size

Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

customer service

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Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Capitol Heights, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Capitol Heights, MD offer the following education background

High School or GED

35.2%

Bachelor's Degree

25.1%

Associate's Degree

15.8%

Vocational Degree or Certification

11.9%

Master's Degree

5.3%

Some College

4.2%

Some High School

1.9%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Capitol Heights, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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