Customer Service Jobs in Catonsville, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 85 Jobs

Customer Service Representative-2nd shift

  • Linthicum, MD (5 miles from Catonsville, MD)
  • 2 hours ago
  • Linthicum, MD (5 miles from Catonsville, MD)
  • 2 hours ago

This is a full-time customer service position at Roto-Rooters Baltimore area Call Center on the evening shift (until 10:00pm)....

Bilingual Customer Service Representative

  • Linthicum, MD (5 miles from Catonsville, MD)
  • 2 hours ago
  • Linthicum, MD (5 miles from Catonsville, MD)
  • 2 hours ago

Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, youll ensure Roto-Rooters customers feel confident and cared for....

Customer Service Associate

  • Adelphi, MD (21 miles from Catonsville, MD)
  • 8 hours ago
  • Adelphi, MD (21 miles from Catonsville, MD)
  • 8 hours ago

Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety...

Customer Service Associate - Temporary

  • Cockeysville, MD (16 miles from Catonsville, MD)
  • 9 hours ago
  • Cockeysville, MD (16 miles from Catonsville, MD)
  • 9 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Part Time

  • Westminster, MD (23 miles from Catonsville, MD)
  • 11 hours ago
  • Westminster, MD (23 miles from Catonsville, MD)
  • 11 hours ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative - Patient Registration

  • Baltimore, MD (6 miles from Catonsville, MD)
  • 1 day ago
  • Baltimore, MD (6 miles from Catonsville, MD)
  • 1 day ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service & Retail Front Desk Associate - Store #71 - 790 Merritt Blvd

  • Dundalk, MD (13 miles from Catonsville, MD)
  • 1 day ago
  • Dundalk, MD (13 miles from Catonsville, MD)
  • 1 day ago

Customer service representatives, technicians, managers, and many more positions are available across the country....

Customer Service Associate

  • Timonium, MD (13 miles from Catonsville, MD)
  • 1 day ago
  • Timonium, MD (13 miles from Catonsville, MD)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Beltsville, MD (18 miles from Catonsville, MD)
  • 1 day ago
  • Beltsville, MD (18 miles from Catonsville, MD)
  • 1 day ago

Requirements High School Diploma/GED (Some college work desirable) 2-3 years work experience to include Customer Service Call Center or Retail Customer Service and Administrative work experience....

Customer Service Associate - Nights/Weekends

  • Towson, MD (11 miles from Catonsville, MD)
  • 1 day ago
  • Towson, MD (11 miles from Catonsville, MD)
  • 1 day ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Associate

  • Dundalk, MD (13 miles from Catonsville, MD)
  • 1 day ago
  • Dundalk, MD (13 miles from Catonsville, MD)
  • 1 day ago

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...

Customer Service Associate

  • Pasadena, MD (15 miles from Catonsville, MD)
  • 2 days ago
  • Pasadena, MD (15 miles from Catonsville, MD)
  • 2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate, Business Insurance

  • Hunt Valley, MD (16 miles from Catonsville, MD)
  • 2 days ago
  • Hunt Valley, MD (16 miles from Catonsville, MD)
  • 2 days ago

Learn more about what makes us different and how you can make your mark as a Customer Service Associate at Marsh McLennan Agency (MMA)....

LP Customer Service Associate II

  • Annapolis, MD (21 miles from Catonsville, MD)
  • 2 days ago
  • Annapolis, MD (21 miles from Catonsville, MD)
  • 2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Supervisory Customer Experience Associate - Hardlines

  • Fort Meade, MD (12 miles from Catonsville, MD)
  • 3 days ago
  • Fort Meade, MD (12 miles from Catonsville, MD)
  • 3 days ago

H-... Supervisory Customer Experience Associate - Hardlines United States - Maryland - Fort Meade Regular Full Time Job Description Oversees associates in the execution of strategies to deliver a...

Demographic Data for Catonsville, MD

Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.

Local
National
50,418
1,173
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Catonsville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Catonsville, MD offer the following education background
High School or GED
35.4%
Bachelor's Degree
24.9%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Catonsville, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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