Customer Service Jobs in Frederick, MD
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Fil-Tec, Inc.
- Smithsburg, MD (17 miles from Frederick, MD)
- 14 days ago
- Fil-Tec, Inc.
- Smithsburg, MD (17 miles from Frederick, MD)
- 14 days ago
., as a Customer Service Representative! We are looking for a dedicated individual with a passion for providing exceptional customer service....
Customer Service Associate - Part Time
- Westminster, MD (19 miles from Frederick, MD)
- 11 hours ago
- Westminster, MD (19 miles from Frederick, MD)
- 11 hours ago
As the name suggests, your main priority is to provide great customer service....
- Sykesville, MD (20 miles from Frederick, MD)
- 1 day ago
- Sykesville, MD (20 miles from Frederick, MD)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Administrative Assistant / Customer Service Representative
- Frederick, MD
- 3 days ago
- Frederick, MD
- 3 days ago
We are a locally owned automotive repair shop seeking an organized and detail-oriented Administrative Assistant / Customer Service Representative to join our team....
141 - Myersville - Customer Service Representative
- Myersville, MD (12 miles from Frederick, MD)
- 5 days ago
- Myersville, MD (12 miles from Frederick, MD)
- 5 days ago
Experience: A minimum of two (2) years customer service experience in related positions normally required.,....
143 - Hagerstown - Customer Service Representative
- Hagerstown, MD (23 miles from Frederick, MD)
- 5 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 5 days ago
Experience: A minimum of two (2) years customer service experience in related positions normally required.,....
Retail Customer Service Supervisor
- Germantown, MD (22 miles from Frederick, MD)
- 11 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 11 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Associate - Temporary
- Brunswick, MD (18 miles from Frederick, MD)
- 12 days ago
- Brunswick, MD (18 miles from Frederick, MD)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Loss Prevention Customer Service Associate II
- Germantown, MD (22 miles from Frederick, MD)
- 12 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 12 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Brunswick, MD (18 miles from Frederick, MD)
- 14 days ago
- Brunswick, MD (18 miles from Frederick, MD)
- 14 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Westminster, MD (19 miles from Frederick, MD)
- 16 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Veterinary Receptionist / Client Service Representative (Full Time)
- Gaithersburg, MD (23 miles from Frederick, MD)
- 30+ days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 30+ days ago
service, i.e. veterinary, restaurant, retail, or service business Candidate must have a high school diploma or equivalent....
Lead Customer Service Representative
- Gaithersburg, MD (23 miles from Frederick, MD)
- 23 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 23 days ago
• Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Requirements: • Able to work evenings, weekends, and holidays • 1 year customer service experience preferred...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Frederick, MD
Highest Education Level
Customer Services in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »