Customer Service Jobs in Germantown, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 89 Jobs

Loss Prevention Customer Service Associate II

  • Rockville, MD (8 miles from Germantown, MD)
  • 8 hours ago
  • Rockville, MD (8 miles from Germantown, MD)
  • 8 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Experience Associate

  • Mount Airy, MD (17 miles from Germantown, MD)
  • 11 hours ago
  • Mount Airy, MD (17 miles from Germantown, MD)
  • 11 hours ago

Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Customer Service Representative

  • Hyattsville, MD (23 miles from Germantown, MD)
  • 17 hours ago
  • Hyattsville, MD (23 miles from Germantown, MD)
  • 17 hours ago

Our Culture Benefits Career Areas Events Search Jobs Current Associates d jobs Career Assistant The information you provide to the chatbot will be collected to improve your experience. Please read...

Customer Service Representative - Vienna Branch

  • Vienna, VA (17 miles from Germantown, MD)
  • 21 hours ago
  • Vienna, VA (17 miles from Germantown, MD)
  • 21 hours ago

SUMMARY- Involves representing the bank as the "Face of Somerset Trust Company" by having the ability to exercise a wide range of decision making control. Employee should understand the culture...

Customer Care Representative (Remote)

  • Washington, DC (21 miles from Germantown, MD)
  • 1 day ago
  • Washington, DC (21 miles from Germantown, MD)
  • 1 day ago

Who We are. The McQuade Organization is proud to be one of the fastest-growing companies in America. With people nationwide, we are only as strong as the multicultural teams at the heart of our...

Remote Work

Retail- Customer Service Team Member

  • Reston, VA (12 miles from Germantown, MD)
  • 1 day ago
  • Reston, VA (12 miles from Germantown, MD)
  • 1 day ago

Store - DC-RESTON, VADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

Retail Customer Experience Associate, Tysons Corner Center - Full Time

  • Springfield, VA (23 miles from Germantown, MD)
  • 1 day ago
  • Springfield, VA (23 miles from Germantown, MD)
  • 1 day ago

Id : REQ_548989, Title : Retail Customer Experience Associate, Tysons Corner Center - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...637,...

Client Service Representative for Surgery Department

  • Fairfax, VA (19 miles from Germantown, MD)
  • 1 day ago
  • Fairfax, VA (19 miles from Germantown, MD)
  • 1 day ago

Are you a customer-service superstar?Do you want to work for a company who pays well and appreciates their associates? Do you want to work with a team who has your back and is supportive?...

Customer Service Associate

  • Washington, DC (21 miles from Germantown, MD)
  • 1 day ago
  • Washington, DC (21 miles from Germantown, MD)
  • 1 day ago

Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...

Retail Customer Service Representative/Cashier

  • Rockville, MD (8 miles from Germantown, MD)
  • 2 days ago
  • Rockville, MD (8 miles from Germantown, MD)
  • 2 days ago

We are currently seeking self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....

Customer Service Associate - Dinner/Close Shift

  • Columbia, MD (22 miles from Germantown, MD)
  • 4 days ago
  • Columbia, MD (22 miles from Germantown, MD)
  • 4 days ago

As the name suggests, your main priority is to provide great customer service....

Retail Customer Service Associate

  • Sterling, VA (11 miles from Germantown, MD)
  • 4 days ago
  • Sterling, VA (11 miles from Germantown, MD)
  • 4 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Automotive Customer Service Representative

  • Ashburn, VA (12 miles from Germantown, MD)
  • 5 days ago
  • Ashburn, VA (12 miles from Germantown, MD)
  • 5 days ago

Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...

Customer Success Representative (Spanish Bilingual)

  • Washington, DC (21 miles from Germantown, MD)
  • 5 days ago
  • Washington, DC (21 miles from Germantown, MD)
  • 5 days ago

Customer Success Representative (Spanish Bilingual) Pearson - 3.7 Washington, DC Job Details $21.63 an hour 7 hours ago Qualifications Bilingual Spanish English Mid-level Communication skills Full...

Dispensary Associate - Part Time

  • Rockville, MD (8 miles from Germantown, MD)
  • 5 days ago
  • Rockville, MD (8 miles from Germantown, MD)
  • 5 days ago

In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service....

Demographic Data for Germantown, MD

Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.

Local
National
88,942
1,434
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
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Title Synonyms

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Salary for Customer Service Jobs in Germantown, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Germantown, MD offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.2%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Germantown, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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