Customer Service Jobs in Rockville, MD
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Ashburn, VA (18 miles from Rockville, MD)
- 2 hours ago
- Ashburn, VA (18 miles from Rockville, MD)
- 2 hours ago
organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Previous customer service or technical experience preferred....
- Adelphi, MD (11 miles from Rockville, MD)
- 8 hours ago
- Adelphi, MD (11 miles from Rockville, MD)
- 8 hours ago
Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety...
Automotive Customer Service Representative
- Potomac Falls, VA (12 miles from Rockville, MD)
- 11 hours ago
- Potomac Falls, VA (12 miles from Rockville, MD)
- 11 hours ago
Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...
Customer Service Representative
- Fairfax, VA (21 miles from Rockville, MD)
- 1 day ago
- Fairfax, VA (21 miles from Rockville, MD)
- 1 day ago
Our Customer Service Representative position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Customer Service Representative
- Beltsville, MD (13 miles from Rockville, MD)
- 1 day ago
- Beltsville, MD (13 miles from Rockville, MD)
- 1 day ago
Requirements High School Diploma/GED (Some college work desirable) 2-3 years work experience to include Customer Service Call Center or Retail Customer Service and Administrative work experience....
Sales and Customer Service Representative
- Potomac, MD (6 miles from Rockville, MD)
- 1 day ago
- Potomac, MD (6 miles from Rockville, MD)
- 1 day ago
## Position SummaryThe Sales and Customer Service Representative sells and services new and existing accounts....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Fairfax, VA (21 miles from Rockville, MD)
- 1 day ago
- Fairfax, VA (21 miles from Rockville, MD)
- 1 day ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Customer Service Associate - Temporary
- Leesburg, VA (24 miles from Rockville, MD)
- 1 day ago
- Leesburg, VA (24 miles from Rockville, MD)
- 1 day ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Retail Customer Service Team Member-8
- Washington, DC (14 miles from Rockville, MD)
- 1 day ago
- Washington, DC (14 miles from Rockville, MD)
- 1 day ago
Store - DC-SILVER SPRING, MD Deliver friendly customer service, help customers shop our store, and find what they're looking for....
- Vienna, VA (13 miles from Rockville, MD)
- 1 day ago
- Vienna, VA (13 miles from Rockville, MD)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative
- Oxon Hill, MD (20 miles from Rockville, MD)
- 1 day ago
- Oxon Hill, MD (20 miles from Rockville, MD)
- 1 day ago
Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....
Sales Associate - Customer Service Representative
- Chantilly, VA (21 miles from Rockville, MD)
- 2 days ago
- Chantilly, VA (21 miles from Rockville, MD)
- 2 days ago
We are actively searching for the ideal person to join our Customer Service Team....
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Lead Customer Service Representative (Lead Receptionist)
- Leesburg, VA (24 miles from Rockville, MD)
- 2 days ago
- Leesburg, VA (24 miles from Rockville, MD)
- 2 days ago
Overview Old Mill Veterinary Hospital is looking for a Lead Customer Service Representative to join our team!...
Remote Customer Service Representative
- Arlington, VA (13 miles from Rockville, MD)
- 2 days ago
- Arlington, VA (13 miles from Rockville, MD)
- 2 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkDemographic Data for Rockville, MD
Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Rockville, MD
Highest Education Level
Customer Services in Rockville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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