Customer Service Jobs in Silver Spring, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 110 Jobs

Customer Service Representative-2nd shift

  • Linthicum, MD (22 miles from Silver Spring, MD)
  • 2 hours ago
  • Linthicum, MD (22 miles from Silver Spring, MD)
  • 2 hours ago

This is a full-time customer service position at Roto-Rooters Baltimore area Call Center on the evening shift (until 10:00pm)....

Bilingual Customer Service Representative

  • Linthicum, MD (22 miles from Silver Spring, MD)
  • 2 hours ago
  • Linthicum, MD (22 miles from Silver Spring, MD)
  • 2 hours ago

Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, youll ensure Roto-Rooters customers feel confident and cared for....

Customer Service Associate

  • Adelphi, MD (2 miles from Silver Spring, MD)
  • 8 hours ago
  • Adelphi, MD (2 miles from Silver Spring, MD)
  • 8 hours ago

Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety...

Automotive Customer Service Representative

  • Potomac Falls, VA (20 miles from Silver Spring, MD)
  • 11 hours ago
  • Potomac Falls, VA (20 miles from Silver Spring, MD)
  • 11 hours ago

Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...

Customer Service Representative

  • Beltsville, MD (5 miles from Silver Spring, MD)
  • 1 day ago
  • Beltsville, MD (5 miles from Silver Spring, MD)
  • 1 day ago

Requirements High School Diploma/GED (Some college work desirable) 2-3 years work experience to include Customer Service Call Center or Retail Customer Service and Administrative work experience....

Sales and Customer Service Representative

  • Potomac, MD (12 miles from Silver Spring, MD)
  • 1 day ago
  • Potomac, MD (12 miles from Silver Spring, MD)
  • 1 day ago

## Position SummaryThe Sales and Customer Service Representative sells and services new and existing accounts....

Retail Customer Service Team Member-8

  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 day ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 day ago

Store - DC-SILVER SPRING, MD Deliver friendly customer service, help customers shop our store, and find what they're looking for....

Customer Experience Associate-Outdoor Living/ Toys

  • Fort Belvoir, VA (23 miles from Silver Spring, MD)
  • 1 day ago
  • Fort Belvoir, VA (23 miles from Silver Spring, MD)
  • 1 day ago

H-... Customer Experience Associate-Outdoor Living/ Toys United States - Virginia - Fort Belvoir Intermittent Job Description Responsible for driving the customer experience through proactive and...

Customer Experience Associate-Clothing Department

  • Fort Belvoir, VA (23 miles from Silver Spring, MD)
  • 1 day ago
  • Fort Belvoir, VA (23 miles from Silver Spring, MD)
  • 1 day ago

H-... Customer Experience Associate-Clothing Department United States - Virginia - Fort Belvoir Intermittent Job Description As a Customer Experience Expert in Apparel & Accessories, your eye for...

Customer Service Associate

  • Vienna, VA (14 miles from Silver Spring, MD)
  • 1 day ago
  • Vienna, VA (14 miles from Silver Spring, MD)
  • 1 day ago

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...

Customer Service Representative

  • Oxon Hill, MD (15 miles from Silver Spring, MD)
  • 1 day ago
  • Oxon Hill, MD (15 miles from Silver Spring, MD)
  • 1 day ago

Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....

Customer Service Associate - Temporary

  • Annandale, VA (16 miles from Silver Spring, MD)
  • 2 days ago
  • Annandale, VA (16 miles from Silver Spring, MD)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Amazon Locker+ Customer Service Associate

  • Rockville, MD (8 miles from Silver Spring, MD)
  • 2 days ago
  • Rockville, MD (8 miles from Silver Spring, MD)
  • 2 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

LP Customer Service Associate II

  • Annapolis, MD (24 miles from Silver Spring, MD)
  • 2 days ago
  • Annapolis, MD (24 miles from Silver Spring, MD)
  • 2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Remote Customer Service Representative

  • Arlington, VA (10 miles from Silver Spring, MD)
  • 2 days ago
  • Arlington, VA (10 miles from Silver Spring, MD)
  • 2 days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Local
National
307,175
5,518
Large

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
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Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Silver Spring, MD offer the following education background
High School or GED
35.4%
Bachelor's Degree
24.9%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Silver Spring, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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