Customer Service Jobs in Massachusetts
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
customer service....
Customer Service Representative: PeopleReady of Taunton, MA is now hiring Customer Service Representatives! Apply today and you could start as soon as this week....
Apply for FYZICALs Customer Service Representative job opening today!...
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA
- 7 hours ago
- Tyngsboro, MA
- 7 hours ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
As the name suggests, your main priority is to provide great customer service....
Sensata is currently seeking a Customer Service Representative to join our growing team of Aerospace professionals....
Customer Service Representative- Food Manufacturing
- Worcester, MA
- 22 hours ago
- Worcester, MA
- 22 hours ago
service experience including transportation planning and working with 3PL service providers Experience in food manufacturing as well as retail and foodservice distribution channels preferred Strong...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Overview Land Rover Rockland is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team....
Customer Service Representative - Attleboro, MA (Part-Time)
- Attleboro, MA
- 1 day ago
- Attleboro, MA
- 1 day ago
Experience A minimum of two (2) years of customer service or retail experience...
TEKsystems Customer Service Representative (Healthcare) in Boston , Massachusetts Hiring an on site Call Center Representative for a large DME (Durable Medical Equipment) company Boston, MA M - F First...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Massachusetts
Highest Education Level
Customer Services in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Typing
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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