Customer Service Jobs in Boston, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Buffalo, NY (20 miles from Boston, NY)
- 10 days ago
- Buffalo, NY (20 miles from Boston, NY)
- 10 days ago
Were looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need....
Medical Equipment Customer Service Representative
- Buffalo, NY (20 miles from Boston, NY)
- 1 hour ago
- Buffalo, NY (20 miles from Boston, NY)
- 1 hour ago
Must have good customer service skills both over the phone and in person....
Customer Service Representative
- Buffalo, NY (20 miles from Boston, NY)
- 2 hours ago
- Buffalo, NY (20 miles from Boston, NY)
- 2 hours ago
Join our team as a Customer Service Representative (CSR), where you'll play a vital role in helping applicants smoothly navigate their application journey!...
Customer Service Representative
- Buffalo, NY (20 miles from Boston, NY)
- 1 day ago
- Buffalo, NY (20 miles from Boston, NY)
- 1 day ago
The CSR is also expected to provide exceptional customer service and care for BestSelf Behavioral Health consumers....
Customer Assistance Representative Sr.
- Buffalo, NY (20 miles from Boston, NY)
- 4 days ago
- Buffalo, NY (20 miles from Boston, NY)
- 4 days ago
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and...
- Hamburg, NY (8 miles from Boston, NY)
- 5 days ago
- Hamburg, NY (8 miles from Boston, NY)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Buffalo, NY (20 miles from Boston, NY)
- 7 days ago
- Buffalo, NY (20 miles from Boston, NY)
- 7 days ago
We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service....
Retail Customer Service Associate
- Cheektowaga, NY (18 miles from Boston, NY)
- 10 days ago
- Cheektowaga, NY (18 miles from Boston, NY)
- 10 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative (CSR)
- Buffalo, NY (20 miles from Boston, NY)
- 11 days ago
- Buffalo, NY (20 miles from Boston, NY)
- 11 days ago
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
- Lackawanna, NY (14 miles from Boston, NY)
- 15 days ago
- Lackawanna, NY (14 miles from Boston, NY)
- 15 days ago
Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety...
Retail Customer Experience Associate, Walden Galleria - Full Time
- Cheektowaga, NY (18 miles from Boston, NY)
- 16 days ago
- Cheektowaga, NY (18 miles from Boston, NY)
- 16 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Representative
- Blasdell, NY (12 miles from Boston, NY)
- 16 days ago
- Blasdell, NY (12 miles from Boston, NY)
- 16 days ago
JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone)....
Inside Customer Service Representative
- Buffalo, NY (20 miles from Boston, NY)
- 18 days ago
- Buffalo, NY (20 miles from Boston, NY)
- 18 days ago
Express Employment Professionals is looking for an Inside Customer Service Representative for a ceramic company in Amherst, NY! Looking for a friendly and motivated addition to a growing team!...
Customer Service Representative $17 hourly
- Cheektowaga, NY (18 miles from Boston, NY)
- 22 days ago
- Cheektowaga, NY (18 miles from Boston, NY)
- 22 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Customer Service Associate - Temporary
- Buffalo, NY (20 miles from Boston, NY)
- 24 days ago
- Buffalo, NY (20 miles from Boston, NY)
- 24 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Demographic Data for Boston, NY
Moving to Boston, NY? Find some basic demographic data about Boston, NY below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Boston, NY
Highest Education Level
Customer Services in Boston, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »