Customer Service Jobs in Cohoes, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Licensed Customer Service Representative
- Liberty Mutual Insurance
- Albany, NY (5 miles from Cohoes, NY)
- 12 days ago
- Liberty Mutual Insurance
- Albany, NY (5 miles from Cohoes, NY)
- 12 days ago
Qualifications Associates degree and 1+ year Insurance experience preferred. 3-5 years related Customer Service experience is required....
Remote WorkCustomer Service Representative
- Round Lake, NY (9 miles from Cohoes, NY)
- 4 hours ago
- Round Lake, NY (9 miles from Cohoes, NY)
- 4 hours ago
One or more years of customer service experience. Excellent computer and phone skills....
Pharmacy Customer Service Associate
- Amsterdam, NY (24 miles from Cohoes, NY)
- 15 hours ago
- Amsterdam, NY (24 miles from Cohoes, NY)
- 15 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- West Sand Lake, NY (11 miles from Cohoes, NY)
- 1 day ago
- West Sand Lake, NY (11 miles from Cohoes, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
/21677/track.gif&z=8&s=RTL&ih_t=5%2F8%2F2025+12%3A13%3A51+PM&utm_medium=internal%20referrer&utm_campaign=selectquote-insurance-services---ceda-profile&utm_content=selectquote-insurance-services&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Saratoga Springs, NY (18 miles from Cohoes, NY)
- 1 day ago
- Saratoga Springs, NY (18 miles from Cohoes, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative (Entry level - Remote)
- Albany, NY (5 miles from Cohoes, NY)
- 3 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 3 days ago
Customer Service Representative needed for a contract opportunity with Yoh's Entertainment client located in New York City....
Remote WorkCustomer Service Representative
- Schenectady, NY (11 miles from Cohoes, NY)
- 6 days ago
- Schenectady, NY (11 miles from Cohoes, NY)
- 6 days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Part Time Customer Service Representative (remote)
- Albany, NY (5 miles from Cohoes, NY)
- 8 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 8 days ago
PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkCustomer Service Representative, Inbound Billing Rep 1 (Onsite - $20/hour)
- Schenectady, NY (11 miles from Cohoes, NY)
- 8 days ago
- Schenectady, NY (11 miles from Cohoes, NY)
- 8 days ago
If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team....
- Albany, NY (5 miles from Cohoes, NY)
- 9 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 9 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Customer Service Representative
- Albany, NY (5 miles from Cohoes, NY)
- 13 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 13 days ago
Actively hiring experienced and friendly customer service representatives looking to join a great company in the Capital Region....
Retail Customer Service Cashier
- Albany, NY (5 miles from Cohoes, NY)
- 13 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 13 days ago
Job Listing ID: 4257740 Job Title: Retail Customer Service Cashier Application Deadline: Open Until FilledJob Location: Albany Date Posted: 04/23/2025Hours Worked Per Week: Not Provided Shift: Not Provided...
Customer Service Representative
- Albany, NY (5 miles from Cohoes, NY)
- 13 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 13 days ago
Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Albany, New York, United States Of America Views:8 Our Customer Service Representatives ensure that customers' transactional...
Bilingual Spanish Customer Service Representative - Remote
- Albany, NY (5 miles from Cohoes, NY)
- 14 days ago
- Albany, NY (5 miles from Cohoes, NY)
- 14 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote Work- Castleton on Hudson, NY (17 miles from Cohoes, NY)
- 14 days ago
- Castleton on Hudson, NY (17 miles from Cohoes, NY)
- 14 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Demographic Data for Cohoes, NY
Moving to Cohoes, NY? Find some basic demographic data about Cohoes, NY below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Cohoes, NY
Highest Education Level
Customer Services in Cohoes, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »