Customer Service Jobs in Rochester, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Multi-Color Corporation
- Rochester, NY
- 5 days ago
- Multi-Color Corporation
- Rochester, NY
- 5 days ago
Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators....
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Delivery Station Customer Service Associate, DSL
- Greece, NY (7 miles from Rochester, NY)
- 22 hours ago
- Greece, NY (7 miles from Rochester, NY)
- 22 hours ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Customer Care Representative - Career Advancement Opportunities
- Rochester, NY
- 1 day ago
- Rochester, NY
- 1 day ago
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service....
Pharmacy Customer Service Associate
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Henrietta, NY (7 miles from Rochester, NY)
- 6 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 6 days ago
Requisition Number: 195411 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities...
- Webster, NY (9 miles from Rochester, NY)
- 7 days ago
- Webster, NY (9 miles from Rochester, NY)
- 7 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Customer Service Associate - Temporary
- Webster, NY (9 miles from Rochester, NY)
- 7 days ago
- Webster, NY (9 miles from Rochester, NY)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....
Qualifications: High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus....
- Henrietta, NY (7 miles from Rochester, NY)
- 16 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 16 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Customer Service Representative
- West Henrietta, NY (8 miles from Rochester, NY)
- 20 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 20 days ago
Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators....
service mindset...
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Typing
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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