Customer Service Jobs in Rochester, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Bilingual Customer Service Representative (Spanish/English) - Rochester, NY
- Rochester, NY
- 1 day ago
- Rochester, NY
- 1 day ago
Description & Requirements Maximus is currently looking for a Bilingual Customer Service Representative to join our growing team....
service....
We specialize in strategic media campaigns, social media management, and exceptional customer service....
Floater Customer Service Representative
- Livonia, NY (23 miles from Rochester, NY)
- 5 days ago
- Livonia, NY (23 miles from Rochester, NY)
- 5 days ago
This position must be able to adapt well in the face of workplace stressors such as customers service complaints....
Customer Service Representative
- Webster, NY (9 miles from Rochester, NY)
- 6 days ago
- Webster, NY (9 miles from Rochester, NY)
- 6 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are looking for a dedicated Benefits Customer Service Associate to join our team....
Customer Service Agent- Frederick Douglass Rochester International Airport (ROC)
- Rochester, NY
- 7 days ago
- Rochester, NY
- 7 days ago
BECOME A CUSTOMER SERVICE AGENT! Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport....
Customer Service Associate - Temporary
- Fairport, NY (10 miles from Rochester, NY)
- 8 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Pittsford, NY (8 miles from Rochester, NY)
- 9 days ago
- Pittsford, NY (8 miles from Rochester, NY)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Casual Customer Service Representative
- Greece, NY (7 miles from Rochester, NY)
- 12 days ago
- Greece, NY (7 miles from Rochester, NY)
- 12 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Pay: $18.00/hr Schedule: Monday Friday, 9:00 AM 6:00 PM MST Location: Rochester, NY 14623 Duration: 6 months (possible extension) Join our team as a Customer Service Representative, assisting employees...
Under a significant level of guidance and direction, provides customer service for *** products in the S125 Client Service Center....
Customer Service Representative
- Manchester, NY (23 miles from Rochester, NY)
- 13 days ago
- Manchester, NY (23 miles from Rochester, NY)
- 13 days ago
service or inside sales experience Office experience required Strong customer service skills with the ability to work well in a team environment Effective written and verbal communication skills Ability...
**What's a typical day as a Customer Service Associate?...
Bilingual Customer Service Representative Spanish-English
- Rochester, NY
- 16 days ago
- Rochester, NY
- 16 days ago
As a Bilingual Customer Service Representative – Spanish-English working onsite in Rochester, NY, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »