Customer Service Jobs in Concord, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Charlotte, NC (20 miles from Concord, NC)
- 13 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 13 hours ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Customer Service Representative (Bilingual: Spanish/English) On-Site
- Charlotte, NC (20 miles from Concord, NC)
- 14 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 14 hours ago
Job Title: Customer Service Representative (Bilingual: Spanish/English) On-Site Job Description El representante de servicio al cliente bilingue interactua con los clientes a traves de llamadas entrantes...
- Huntersville, NC (18 miles from Concord, NC)
- 1 day ago
- Huntersville, NC (18 miles from Concord, NC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Part Time - Customer Service Associate - Tool Rental - Flexible
- Kannapolis, NC (11 miles from Concord, NC)
- 1 day ago
- Kannapolis, NC (11 miles from Concord, NC)
- 1 day ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
service....
Part-Time Customer Service Representative
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
TEKsystems Part-Time Customer Service Representative in Charlotte , North Carolina Description -National Campaigns Unit provides shareholder communications for public companies on behalf of internal...
Remote WorkRetail Customer Experience Associate, Hulen Mall - Full Time
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Id : REQ_552092, Title : Retail Customer Experience Associate, Hulen Mall - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...951, ExternalPostedStartDate...
IN OFFICE Customer Service Representative & Administrative Assistant
- Concord, NC
- 1 day ago
- Concord, NC
- 1 day ago
IN OFFICE Customer Service Representative & Administrative Assistant Job Description Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant Job Description Are you looking for...
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Overview Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end...
Customer Service Representative - Corrugated Box Plant
- Concord, NC
- 2 days ago
- Concord, NC
- 2 days ago
OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....
Customer Service Representative
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....
Pharmacy Customer Service Associate
- Stallings, NC (22 miles from Concord, NC)
- 2 days ago
- Stallings, NC (22 miles from Concord, NC)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Cashier
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Remote- Customer Care Representative I
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Job Requirements 1-2 yrs Remote Customer Service exp Must submit and pass background requirement For consideration please forward your resume to ......
Remote WorkAssociate Customer Service Representative Everyday Banking
- Charlotte, NC (13 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (13 miles from Concord, NC)
- 3 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Concord, NC
Highest Education Level
Customer Services in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Typing
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »