Customer Service Jobs in Durham, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Sales & Customer Service Associate
- Apex, NC (19 miles from Durham, NC)
- 15 hours ago
- Apex, NC (19 miles from Durham, NC)
- 15 hours ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- Wake Forest, NC (19 miles from Durham, NC)
- 21 hours ago
- Wake Forest, NC (19 miles from Durham, NC)
- 21 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Service Writer / Customer Service Representative- Full Time
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
We are a locally owned (Fuquay-Varina) and operated franchise has an immediate opening for a Service Writer / Customer Service Representation to fill an immediate opening....
Customer Service Representative, Part Time
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
service environment Possess excellent customer service skills Conceptual understanding of the Amazon, eBay and other marketplaces and online shopping experience Ability to demonstrate appropriate empathy...
Customer Service Representative - Order Triage
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Position Overview: We are seeking a Customer Service Representative (Order Triage) to join our Golf Industry Customer Service Team in Raleigh, NC!...
Associate Customer Care Representative
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
service High school diploma or GED Driving Computer skills 1 year Communication skills Entry level Full Job Description Description Associate Customer Service Representative Raleigh Regional 8537 Six...
Remote WorkREMOTE Client Relations Associate
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
See below for more details + Ability to multi-task / Self-manage + Bachelor's or Associates Degree - Concentrations in Business, Finance, Economics, Accounting A Day in the Role: + Provide customer...
Customer Service Representative - Immediate Hire
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
Our client is seeking a customer-focused and detail-oriented Call Center Representative with previous experience in the banking industry. The ideal candidate will be responsible for handling...
service and/or office experience is required Excellent customer service skills (friendly, courteous, and helpful) Effective listening and communication skills Good grammar, voice, and diction Excellent...
- Chapel Hill, NC (8 miles from Durham, NC)
- 5 days ago
- Chapel Hill, NC (8 miles from Durham, NC)
- 5 days ago
the Customer Service team by the Asset Manager; and monitoring workplace safety....
Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer Service Representative-Transportation SCHOOL/DEPARTMENT Transportation LOCATION Rock Quarry Road Office...
Veterinary Client Service Representative
- Morrisville, NC (10 miles from Durham, NC)
- 6 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 6 days ago
Preston Animal Hospital, a Thrive Pet Healthcare partner, is seeking a Part-Time Veterinary Client Service Representative. Our Front Desk Representative is one of the most important pieces to our...
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Customer Service Representative, Full or Part Time
- Wake Forest, NC (19 miles from Durham, NC)
- 8 days ago
- Wake Forest, NC (19 miles from Durham, NC)
- 8 days ago
Store 2723118: 919 Durham Rd, Wake Forest, North Carolina 27587 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Durham, NC
Highest Education Level
Customer Services in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »