Customer Service Jobs in Gastonia, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store...
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- moments ago
- Charlotte, NC (22 miles from Gastonia, NC)
- moments ago
Customer Service Representative Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation....
Customer Service Associate Job
- Pineville, NC (22 miles from Gastonia, NC)
- moments ago
- Pineville, NC (22 miles from Gastonia, NC)
- moments ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
- Denver, NC (22 miles from Gastonia, NC)
- 12 hours ago
- Denver, NC (22 miles from Gastonia, NC)
- 12 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Charlotte, NC (22 miles from Gastonia, NC)
- 14 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 14 hours ago
Customer Service Center: Customer Experience Associates often work in a designated customer service center or department within the company's office....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Customer Service Rep Position: 2nd Shift Forklift Shift: 3:00pa ; 11:30p, Monday-Friday, Rotating Saturdays, Sundays and Holidays are based off of customer needs, Mandatory OT Required Pay: $19.75 per...
Customer Service certification is preferred. KNOWLEDGE, SKILLS, & ABILITIES Strong interpersonal skills with a customer service focus....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
About this role: Wells Fargo is seeking a Customer Service Representative in Small Business Credit Card....
Retail Customer Service Associate
- Tega Cay, SC (19 miles from Gastonia, NC)
- 5 days ago
- Tega Cay, SC (19 miles from Gastonia, NC)
- 5 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Associate - Order Pick Up (12 - 20 hrs / wk)
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role QUALIFICATIONS • 1 year sales or customer service experience preferred...
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
Summary: BHS Corrugated North America is seeking a skilled Customer Service Representative to reinforce our parts customer service operations....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
Were looking for dedicated Customer Service Associates to join our remote team!...
Remote WorkLicensed Property and Casualty Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
Licensed Property and Casualty - Customer Service Representative Charlotte, NC Description Licensed Property and Casualty - Customer Service Representative Onsite: Concord, NC 28027 Hours: Must be open...
Lead Customer Service Associate Job
- Charlotte, NC (22 miles from Gastonia, NC)
- 6 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 6 days ago
Bring JOY to YOUR Journey and apply today for our Customer Service Associate position!...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Gastonia, NC
Highest Education Level
Customer Services in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »