Customer Service Jobs in Gastonia, NC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 62 Jobs

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 13 hours ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 13 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Customer Service Representative (Bilingual: Spanish/English) On-Site

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 15 hours ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 15 hours ago

Job Title: Customer Service Representative (Bilingual: Spanish/English) On-Site Job Description El representante de servicio al cliente bilingue interactua con los clientes a traves de llamadas entrantes...

Customer Accounts Advisor

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago

service....

Part-Time Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago

TEKsystems Part-Time Customer Service Representative in Charlotte , North Carolina Description -National Campaigns Unit provides shareholder communications for public companies on behalf of internal...

Remote Work

Retail Customer Experience Associate, Hulen Mall - Full Time

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago

Id : REQ_552092, Title : Retail Customer Experience Associate, Hulen Mall - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...951, ExternalPostedStartDate...

Customer Care Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago

Overview Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end...

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....

Retail Customer Service Cashier

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Remote- Customer Care Representative I

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 2 days ago

Job Requirements 1-2 yrs Remote Customer Service exp Must submit and pass background requirement For consideration please forward your resume to ......

Remote Work

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 3 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 3 days ago

Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary....

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 4 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 4 days ago

Job Requirement Customer Service Calls banking finance communication Customer Service Calls banking finance communication...

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 5 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 5 days ago

About this role: Wells Fargo is seeking a Customer Service Representative in our Investment Contact Center (ICC)....

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 6 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 6 days ago

What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...

Pharmacy Customer Service Associate

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 7 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 7 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 7 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 7 days ago

Customer Service Representative Job Poster : Jobs Skills:Customer Service | Location: Charlotte, North Carolina, United States Of America Views:11 Opportunity to grow and room for career developments...

Demographic Data for Gastonia, NC

Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.

Local
National
110,212
2,452
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Udemy
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Gastonia, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Gastonia, NC offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.2%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Gastonia, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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