Customer Service Jobs in Statesville, NC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-13 of 13 Jobs

Customer Service Associate (part-time)

  • Statesville, NC
  • 3 days ago
  • Statesville, NC
  • 3 days ago

General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking....

Customer Service Representative

  • Conover, NC (20 miles from Statesville, NC)
  • 6 days ago
  • Conover, NC (20 miles from Statesville, NC)
  • 6 days ago

Store 2723025: 1612 Conover Blvd E, Conover, North Carolina 28613 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Retail Customer Service Associate

  • Mooresville, NC (23 miles from Statesville, NC)
  • 7 days ago
  • Mooresville, NC (23 miles from Statesville, NC)
  • 7 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Representative

  • Mount Mourne, NC (23 miles from Statesville, NC)
  • 10 days ago
  • Mount Mourne, NC (23 miles from Statesville, NC)
  • 10 days ago

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...

Medical Equipment Customer Service Representative

  • Mooresville, NC (23 miles from Statesville, NC)
  • 24 days ago
  • Mooresville, NC (23 miles from Statesville, NC)
  • 24 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Mocksville, NC (17 miles from Statesville, NC)
  • 30+ days ago
  • Mocksville, NC (17 miles from Statesville, NC)
  • 30+ days ago

We are currently looking for Customer Service Representative for our Mocksville, NC location....

Customer Experience Associate

  • Taylorsville, NC (17 miles from Statesville, NC)
  • 30+ days ago
  • Taylorsville, NC (17 miles from Statesville, NC)
  • 30+ days ago

In order to do so, this position requires attention to detail and excellent customer service skills....

Customer Service Representative

  • Yadkinville, NC (21 miles from Statesville, NC)
  • 30+ days ago
  • Yadkinville, NC (21 miles from Statesville, NC)
  • 30+ days ago

Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....

Customer Service Representative

  • Statesville, NC
  • 45+ days ago
  • Statesville, NC
  • 45+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Sales/Customer Service Associate

  • Mooresville, NC (23 miles from Statesville, NC)
  • 60+ days ago
  • Mooresville, NC (23 miles from Statesville, NC)
  • 60+ days ago

Hand and Stone Massage and Facial Spa, located in Mooresville, NC, is seeking a Sales/Customer Service Associates who love to meet people, make money and have fun!!...

Lead Customer Service Representative

  • Mooresville, NC (23 miles from Statesville, NC)
  • 90+ days ago
  • Mooresville, NC (23 miles from Statesville, NC)
  • 90+ days ago

Store 2723023: 598 N Main St, Mooresville, North Carolina 28115 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Representative (Loan Consultant I)

  • Statesville, NC
  • 90+ days ago
  • Statesville, NC
  • 90+ days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Representative

  • Mooresville, NC (23 miles from Statesville, NC)
  • 90+ days ago
  • Mooresville, NC (23 miles from Statesville, NC)
  • 90+ days ago

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center....

Demographic Data for Statesville, NC

Moving to Statesville, NC? Find some basic demographic data about Statesville, NC below.


Local
National
74,322
1,773
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Statesville, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Statesville, NC offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Statesville, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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