Customer Service Jobs in Wilson, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Rocky Mount, NC (19 miles from Wilson, NC)
- 15 days ago
- Rocky Mount, NC (19 miles from Wilson, NC)
- 15 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Store 2723471: 4940 Raleigh Rd Pkwy W, Wilson, North Carolina 27896 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative
- Kenly, NC (14 miles from Wilson, NC)
- 1 day ago
- Kenly, NC (14 miles from Wilson, NC)
- 1 day ago
Store 2720931: 402 S Church St, Kenly, North Carolina 27542 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Rocky Mount, NC (19 miles from Wilson, NC)
- 2 days ago
- Rocky Mount, NC (19 miles from Wilson, NC)
- 2 days ago
Overview Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804 A ccount Manager/ Inside Sales/Customer Service Responsibilities Generates and solicits new business for the...
/18968/363f075f-c1dd-41b5-93de-89adf9708427.png&z=8&s=RTL&ih_t=5%2F11%2F2025+4%3A08%3A19+PM&utm_medium=internal%20referrer&utm_campaign=internal---online-course-library&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Remote Customer Service Representative
- Goldsboro, NC (23 miles from Wilson, NC)
- 15 days ago
- Goldsboro, NC (23 miles from Wilson, NC)
- 15 days ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
Remote WorkAbility to provide excellent customer service. Ability to keep a calm and professional demeanor especially in stressful situations....
Medical Equipment Customer Service Representative
- Rocky Mount, NC (19 miles from Wilson, NC)
- 19 days ago
- Rocky Mount, NC (19 miles from Wilson, NC)
- 19 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Store 2720939: 2928 S US 301, Wilson, North Carolina 27893 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based...
- Goldsboro, NC (23 miles from Wilson, NC)
- 26 days ago
- Goldsboro, NC (23 miles from Wilson, NC)
- 26 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative, Full or Part Time
- Goldsboro, NC (23 miles from Wilson, NC)
- 60+ days ago
- Goldsboro, NC (23 miles from Wilson, NC)
- 60+ days ago
Store 2706788: 2707 North William St, Goldsboro, North Carolina 27534 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Tax Customer Service Representative - Personal Property
- Nashville, NC (24 miles from Wilson, NC)
- 90+ days ago
- Nashville, NC (24 miles from Wilson, NC)
- 90+ days ago
Skill in customer service excellence and collaborative conflict resolution....
Demographic Data for Wilson, NC
Moving to Wilson, NC? Find some basic demographic data about Wilson, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Wilson, NC
Highest Education Level
Customer Services in Wilson, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »