Customer Service Jobs in Franklin, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Oil City, PA (9 miles from Franklin, PA)
- 22 hours ago
- Oil City, PA (9 miles from Franklin, PA)
- 22 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Full Time Customer Service Representative - Field
- Meadville, PA (23 miles from Franklin, PA)
- 7 days ago
- Meadville, PA (23 miles from Franklin, PA)
- 7 days ago
Full Time Customer Service Representative - Field Full Time Customer Service Representative - Field locations Meadville, PA time type Full time posted on Posted Today job requisition id R-1299 Position...
Retail Customer Service Cashier
- Grove City, PA (22 miles from Franklin, PA)
- 9 days ago
- Grove City, PA (22 miles from Franklin, PA)
- 9 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative - UniFirst
- Meadville, PA (23 miles from Franklin, PA)
- 9 days ago
- Meadville, PA (23 miles from Franklin, PA)
- 9 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Cranberry, PA (10 miles from Franklin, PA)
- 12 days ago
- Cranberry, PA (10 miles from Franklin, PA)
- 12 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Demographic Data for Franklin, PA
Moving to Franklin, PA? Find some basic demographic data about Franklin, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Franklin, PA
Highest Education Level
Customer Services in Franklin, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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