Customer Service Jobs in Hershey, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Vendor Relations & Third-Party Risk Management Sr Customer Service Representative
- Harrisburg, PA (13 miles from Hershey, PA)
- 5 hours ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 5 hours ago
Effectively de-escalate customer service and partner issues and present clear solutions with timelines....
Bio/Pharmaceutical Client Service Representative
- Lancaster, PA (21 miles from Hershey, PA)
- 5 hours ago
- Lancaster, PA (21 miles from Hershey, PA)
- 5 hours ago
service experience in a scientific field Prior GMP knowledge The position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed....
Retail Customer Service Associate
- York, PA (20 miles from Hershey, PA)
- 9 hours ago
- York, PA (20 miles from Hershey, PA)
- 9 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Commercial and Personal Lines - Customer Service Representative
- New Cumberland, PA (12 miles from Hershey, PA)
- 9 hours ago
- New Cumberland, PA (12 miles from Hershey, PA)
- 9 hours ago
Qualifications: Valid, Pennsylvania Commercial and Personal lines insurance license. 1-2 years of experience as a Customer Service Representative with Insurance....
- East Petersburg, PA (18 miles from Hershey, PA)
- 1 day ago
- East Petersburg, PA (18 miles from Hershey, PA)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative
- Lancaster, PA (21 miles from Hershey, PA)
- 2 days ago
- Lancaster, PA (21 miles from Hershey, PA)
- 2 days ago
Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and...
Customer Service Representative, Omnicare
- Harrisburg, PA (13 miles from Hershey, PA)
- 4 days ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 4 days ago
Required Qualifications : 6+ months experience in customer service and a high-volume environment. 6+ months experience using Microsoft Office, specifically Outlook, Word and Excel....
Bilingual Inbound Customer Service Representative
- Harrisburg, PA (13 miles from Hershey, PA)
- 5 days ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 5 days ago
Join Us as a Bilingual Inbound Customer Service Representative!**Take the leap into an opportunity where your professionalism, dedication, and attention to detail shine....
Customer Service Representative
- Harrisburg, PA (13 miles from Hershey, PA)
- 5 days ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 5 days ago
We're seeking ** Inbound Customer Service Representatives** ready to make a meaningful impact in a supportive, structured environment....
Distribution Center Customer Service Associate
- New Kingstown, PA (23 miles from Hershey, PA)
- 5 days ago
- New Kingstown, PA (23 miles from Hershey, PA)
- 5 days ago
Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores....
Dispensary Associate - Part Time
- Neffsville, PA (21 miles from Hershey, PA)
- 6 days ago
- Neffsville, PA (21 miles from Hershey, PA)
- 6 days ago
-Prior experience, preferably in retail and/or customer service area is a plus. -Must have prior cash handling experience....
Spanish Bilingual Remote Customer Service Representative
- Harrisburg, PA (13 miles from Hershey, PA)
- 6 days ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 6 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkRemote Customer Service Representative
- Harrisburg, PA (13 miles from Hershey, PA)
- 6 days ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 6 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCall Center Customer Service Representative
- Harrisburg, PA (13 miles from Hershey, PA)
- 8 days ago
- Harrisburg, PA (13 miles from Hershey, PA)
- 8 days ago
Skills Customer service, Microsoft office, data entry, Call center, Customer support, Customer service skills, Customer service oriented Additional Skills & Qualifications Must Haves: 1....
Remote WorkCustomer Service Representative (Branch)
- York, PA (20 miles from Hershey, PA)
- 8 days ago
- York, PA (20 miles from Hershey, PA)
- 8 days ago
The Customer Service Rep will answer customer inquiries, enter and successfully process orders (50-100 daily) via the AS400....
Demographic Data for Hershey, PA
Moving to Hershey, PA? Find some basic demographic data about Hershey, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Hershey, PA
Highest Education Level
Customer Services in Hershey, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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