Customer Service Jobs in New Castle, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Youngstown, OH (20 miles from New Castle, PA)
- 1 day ago
- Youngstown, OH (20 miles from New Castle, PA)
- 1 day ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Associate - Temporary
- Cranberry Township, PA (20 miles from New Castle, PA)
- 2 days ago
- Cranberry Township, PA (20 miles from New Castle, PA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Part- time - Canfield
- Canfield, OH (24 miles from New Castle, PA)
- 2 days ago
- Canfield, OH (24 miles from New Castle, PA)
- 2 days ago
Cash handling and customer service experience preferred....
Customer Service Representative
- East Liverpool, OH (24 miles from New Castle, PA)
- 4 days ago
- East Liverpool, OH (24 miles from New Castle, PA)
- 4 days ago
Including overseeing the other customer service supervisors. Sufficient math skills to use cash register and complete paperwork. Follow cash and banking procedures accurately....
Dispensary Associate-PT (Cranberry)
- Cranberry Twp, PA (20 miles from New Castle, PA)
- 5 days ago
- Cranberry Twp, PA (20 miles from New Castle, PA)
- 5 days ago
We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills....
Customer Service Representative
- Freedom, PA (20 miles from New Castle, PA)
- 5 days ago
- Freedom, PA (20 miles from New Castle, PA)
- 5 days ago
Customer Service Rep Wanted in Freedom, PA! Are you a friendly and resilient Customer Service Representative looking to join a growing team?...
Retail Customer Service Supervisor Full Time
- Butler, PA (20 miles from New Castle, PA)
- 7 days ago
- Butler, PA (20 miles from New Castle, PA)
- 7 days ago
Role models outstanding customer service....
Retail Customer Service Supervisor Part Time
- Butler, PA (20 miles from New Castle, PA)
- 8 days ago
- Butler, PA (20 miles from New Castle, PA)
- 8 days ago
Role models outstanding customer service....
Customer Service Representative - Part Time - Kirk Road
- Youngstown, OH (20 miles from New Castle, PA)
- 8 days ago
- Youngstown, OH (20 miles from New Castle, PA)
- 8 days ago
Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues....
Customer Service Representative - Liberty
- Youngstown, OH (20 miles from New Castle, PA)
- 9 days ago
- Youngstown, OH (20 miles from New Castle, PA)
- 9 days ago
The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures....
Medical Equipment Customer Service Representative
- Girard, OH (24 miles from New Castle, PA)
- 9 days ago
- Girard, OH (24 miles from New Castle, PA)
- 9 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative Float - Boardman
- Youngstown, OH (20 miles from New Castle, PA)
- 9 days ago
- Youngstown, OH (20 miles from New Castle, PA)
- 9 days ago
Cash handling and customer service experience preferred....
Customer Service Representative - Part Time - Liberty
- Youngstown, OH (20 miles from New Castle, PA)
- 9 days ago
- Youngstown, OH (20 miles from New Castle, PA)
- 9 days ago
Cash handling and customer service experience preferred....
Customer Service Representative - Columbiana
- Columbiana, OH (20 miles from New Castle, PA)
- 9 days ago
- Columbiana, OH (20 miles from New Castle, PA)
- 9 days ago
Cash handling and customer service experience preferred....
Retail Customer Service Cashier
- Cranberry Township, PA (20 miles from New Castle, PA)
- 9 days ago
- Cranberry Township, PA (20 miles from New Castle, PA)
- 9 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Demographic Data for New Castle, PA
Moving to New Castle, PA? Find some basic demographic data about New Castle, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in New Castle, PA
Highest Education Level
Customer Services in New Castle, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »