Customer Service Jobs in Wilkes Barre, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Tunkhannock, PA (19 miles from Wilkes Barre, PA)
- 13 hours ago
- Tunkhannock, PA (19 miles from Wilkes Barre, PA)
- 13 hours ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Representative-Call Center
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 21 hours ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 21 hours ago
POSITION SUMMARY: As a Contact Center Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional white-glove service across multiple communication...
Dispensary Associate - Part Time
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 21 hours ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 21 hours ago
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
Customer Service Representative
- Moscow, PA (18 miles from Wilkes Barre, PA)
- 1 day ago
- Moscow, PA (18 miles from Wilkes Barre, PA)
- 1 day ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
High Volume Customer Support Associate
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 6 days ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 6 days ago
High Volume Customer Support Associate Call Center & Customer Service $ 21 / Hour location_on Scranton, Pennsylvania work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Customer Service Representative
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 7 days ago
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 7 days ago
This role will entail Wow-ing our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication....
Onsite Customer Service Representative
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 12 days ago
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 12 days ago
This role will entail Wow-ing our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication....
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Casual Customer Care Representative $17 hourly
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 14 days ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 14 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Dispensary Associate-PT (Scranton)
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 16 days ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 16 days ago
We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills....
Customer Service Representative/Teller
- Plymouth, PA (4 miles from Wilkes Barre, PA)
- 21 days ago
- Plymouth, PA (4 miles from Wilkes Barre, PA)
- 21 days ago
Service Representative/Teller position based out of our office located at 463 W....
Customer Service Representative Consumer Retail
- Exeter, PA (8 miles from Wilkes Barre, PA)
- 29 days ago
- Exeter, PA (8 miles from Wilkes Barre, PA)
- 29 days ago
Our Consumer Retail Customer Service Representatives provide exceptional support to B2C customers from order placement to delivery....
High Volume Customer Service Representative
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 30+ days ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 30+ days ago
High Volume Customer Service Representative Call Center & Customer Service $ 21 - $ 21 / Hour location_on Scranton, Pennsylvania work_outline Contract/Temporary FOR JOB favorite_border JOB ON CANDIDATE...
Customer Service Representative
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 30+ days ago
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 30+ days ago
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity....
Medical Equipment Customer Service Representative
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 30+ days ago
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 30+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Demographic Data for Wilkes Barre, PA
Moving to Wilkes Barre, PA? Find some basic demographic data about Wilkes Barre, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Wilkes Barre, PA
Highest Education Level
Customer Services in Wilkes Barre, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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