Customer Service Jobs in Montreal, QC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 27 Jobs

Client Service Representative, Casual - Laval

Laval, QC (7 miles from Montreal, QC)
5 hours ago

Laval, QC (7 miles from Montreal, QC)
5 hours ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Client Service Representative

Kirkland, QC (14 miles from Montreal, QC)
5 hours ago

Kirkland, QC (14 miles from Montreal, QC)
5 hours ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Customer Experience Associate - Parc & Fairmount Montreal, Qc(26,25H/Week)

Montreal, QC
8 hours ago

Montreal, QC
8 hours ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Customer Experience Associate - Blainville - 15 hours

Blainville, QC (16 miles from Montreal, QC)
2 days ago

Blainville, QC (16 miles from Montreal, QC)
2 days ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

Customer Experience Associate - Laval Centre-ville

Laval, QC (7 miles from Montreal, QC)
2 days ago

Laval, QC (7 miles from Montreal, QC)
2 days ago

Customer Experience Associate - Kirkland - 15 hours

Kirkland, QC (14 miles from Montreal, QC)
2 days ago

Kirkland, QC (14 miles from Montreal, QC)
2 days ago

Customer Experience Associate - Terrebonne Sud

Terrebonne, QC (12 miles from Montreal, QC)
2 days ago

Terrebonne, QC (12 miles from Montreal, QC)
2 days ago

Customer Experience Associate (Future opportunities) - South Shore & Surrounding Areas (Downtown)

Brossard, QC (8 miles from Montreal, QC)
2 days ago

Brossard, QC (8 miles from Montreal, QC)
2 days ago

Customer Experience Associate - Cote des neiges

Montreal, QC
2 days ago

Montreal, QC
2 days ago

Customer Experience Associate - Brossard Lapiniere

Brossard, QC (8 miles from Montreal, QC)
2 days ago

Brossard, QC (8 miles from Montreal, QC)
2 days ago

Customer Experience Associate - Quartier, Laval, QC (18.75 hours/week)

Laval, QC (7 miles from Montreal, QC)
5 days ago

Laval, QC (7 miles from Montreal, QC)
5 days ago

Customer Service Agent

Longueuil, QC (5 miles from Montreal, QC)
6 days ago

Longueuil, QC (5 miles from Montreal, QC)
6 days ago

Official Internal Job Title: Customer Service Agent Status: Regular Job Description: En tant qu'agent en service a la clientele, votre role consiste a offrir un service de qualite lie aux dossiers dassurance...

Customer Experience Associate - Fabreville, Laval, QC (18.75 hours/week)

Fabreville, QC (10 miles from Montreal, QC)
7 days ago

Fabreville, QC (10 miles from Montreal, QC)
7 days ago

Customer Experience Associate - Longueuil (30 hours/week)

Longueuil, QC (5 miles from Montreal, QC)
7 days ago

Longueuil, QC (5 miles from Montreal, QC)
7 days ago

Senior Client Service Representative Commercial Programs and Affinity Center of Excellence

Montreal, QC
12 days ago

Montreal, QC
12 days ago

We are currently recruiting for dynamic, motivated, customer service-oriented colleagues with experience in the insurance industry to join our growing Commercial Programs and Affinity COE team at Marsh...

View all 27 jobs

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Customer Service & Support For Customer Service Executives

Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Montreal, QC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Montreal, QC offer the following education background

High School or GED

35.9%

Bachelor's Degree

24.7%

Associate's Degree

15.6%

Vocational Degree or Certification

11.9%

Master's Degree

5.2%

Some College

4.2%

Some High School

1.9%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Montreal, QC

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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