Customer Service Jobs in South Charleston, WV

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 19 Jobs

Medical Equipment Customer Service Representative

  • Charleston, WV (2 miles from South Charleston, WV)
  • 1 day ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 1 day ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Associate

  • Big Chimney, WV (5 miles from South Charleston, WV)
  • 1 day ago
  • Big Chimney, WV (5 miles from South Charleston, WV)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Charleston, WV (2 miles from South Charleston, WV)
  • 5 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 5 days ago

Customer Service Representative Locations: Charleston, WV Skill Set: TROUBLESHOOT DESKTOP / LAPTOP HARDWARE Experience: 0.0 to 2.0 Years Job Description: Promoting and/saving products and services Providing...

Customer Success Representative (Spanish Bilingual)

  • Charleston, WV (2 miles from South Charleston, WV)
  • 5 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 5 days ago

Pearson Customer Success Representative (Spanish Bilingual) in Charleston , West Virginia Position Overview: The Contact Center Agent (1.5 Role) is responsible for providing exceptional support to...

Customer Service Representative (FT) - St. Albans

  • Saint Albans, WV (8 miles from South Charleston, WV)
  • 6 days ago
  • Saint Albans, WV (8 miles from South Charleston, WV)
  • 6 days ago

Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures....

Customer Service Representative

  • Saint Albans, WV (8 miles from South Charleston, WV)
  • 6 days ago
  • Saint Albans, WV (8 miles from South Charleston, WV)
  • 6 days ago

Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals...

Customer Service Representative

  • Charleston, WV (2 miles from South Charleston, WV)
  • 6 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 6 days ago

Job Summary and Responsibilities Acentra Health is looking for a Customer Service Representative to join our growing team....

Customer Service Representative

  • Charleston, WV (2 miles from South Charleston, WV)
  • 7 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 7 days ago

A Charleston area company is in need of a customer service representative....

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

  • Charleston, WV (2 miles from South Charleston, WV)
  • 10 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 10 days ago

Other qualifications for our Customer Service Representative (Remote) role include: Must be a recent Ultimate Medical Academy Graduate 1+ year of customer service experience Some positions may require...

Remote Work

Customer Service Associate - Temporary

  • Cross Lanes, WV (5 miles from South Charleston, WV)
  • 10 days ago
  • Cross Lanes, WV (5 miles from South Charleston, WV)
  • 10 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Technical Support / Customer Service Representative (Remote)

  • Charleston, WV (2 miles from South Charleston, WV)
  • 14 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 14 days ago

Job Title: Technical Support / Customer Service Representative (Remote) Job Description JOB DESCRIPTION The Technical Support / Customer Service Representative (Remote) works from home and interfaces...

Remote Work

Customer Service Representative-WV Parkways Authority-See Posting

  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago

Previous customer service experience preferred....

Lead Retail Customer Service Associate

  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago

service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...

Retail Customer Service Associate

  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Representative-WV Parkways Authority-See Posting

  • Charleston, WV (4 miles from South Charleston, WV)
  • 21 days ago
  • Charleston, WV (4 miles from South Charleston, WV)
  • 21 days ago

CUSTOMER SERVICE REPRESENTATIVE-WV PARKWAYS AUTHORITY-SEE POSTING SALARY: $ 18.38 - $22.40 LOCATION: RALEIGH/KANAWHA COUNTIES ESSENTIAL FUNCTIONS OF THE JOB: Reports directly to the Customer Service...

Demographic Data for South Charleston, WV

Moving to South Charleston, WV? Find some basic demographic data about South Charleston, WV below.


Local
National
20,092
612
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Title Synonyms

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Salary for Customer Service Jobs in South Charleston, WV

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in South Charleston, WV offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.2%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in South Charleston, WV
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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