Customer Service Jobs in Dothan, AL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-9 of 9 Jobs

Customer Service Representative

  • Dothan, AL
  • 20 hours ago
  • Dothan, AL
  • 20 hours ago

Join Advantage Resourcing and our partner company as a Customer Service Representative in Dothan, AL, and steer into a phenomenal career opportunity with a team committed to crafting a social impact...

Overnight Customer Service Representative

  • Dothan, AL
  • 2 days ago
  • Dothan, AL
  • 2 days ago

Store 2723643: 4196 Ross Clark Cir, Dothan, Alabama 36303 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Retail Customer Service Cashier

  • Cottondale, FL (23 miles from Dothan, AL)
  • 2 days ago
  • Cottondale, FL (23 miles from Dothan, AL)
  • 2 days ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Dispensary Associate - Part-Time

  • Marianna, FL (22 miles from Dothan, AL)
  • 5 days ago
  • Marianna, FL (22 miles from Dothan, AL)
  • 5 days ago

Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....

Customer Service Associate

  • Dothan, AL
  • 9 days ago
  • Dothan, AL
  • 9 days ago

We have an immediate opening for a Customer Service Associate at a local retail store in Dothan, AL....

Utility Financial Associate / Customer Service Representative

  • Dothan, AL
  • 13 days ago
  • Dothan, AL
  • 13 days ago

Utility Financial Associate / Customer Service Representative FLSA Status: Non-Exempt (Hourly) RB&T Mission Statement: As a trusted partner and friend, River Bank & Trust helps our neighbors and the...

Customer Service Representative

  • Dothan, AL
  • 60+ days ago
  • Dothan, AL
  • 60+ days ago

Job Skills / Requirements DSI Security has openings for Customer Service Representatives....

Customer Service Associate

  • Dothan, AL
  • 90+ days ago
  • Dothan, AL
  • 90+ days ago

Job Title: Customer Service Associate Location: Retail Grocery Location Position OverviewThe customer service associate will increase customer confidence and loyalty by providing accurate, fast and...

Customer Service Associate

  • Marianna, FL (22 miles from Dothan, AL)
  • 90+ days ago
  • Marianna, FL (22 miles from Dothan, AL)
  • 90+ days ago

Prior customer service or sales experience is a plus but not required. A willingness to learn and grow in a customer-focused role....

Demographic Data for Dothan, AL

Moving to Dothan, AL? Find some basic demographic data about Dothan, AL below.


Local
National
86,088
2,541
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Dothan, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Dothan, AL offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.2%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Dothan, AL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »