Customer Service Jobs in Pleasanton, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Antioch, CA (23 miles from Pleasanton, CA)
- 12 days ago
- Antioch, CA (23 miles from Pleasanton, CA)
- 12 days ago
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Entry Level Sales & Customer Support Associate
- Fremont, CA (9 miles from Pleasanton, CA)
- 6 hours ago
- Fremont, CA (9 miles from Pleasanton, CA)
- 6 hours ago
service, sales support, or related fieldsMust have a passion for helping others and working in a team-oriented environmentCan thrive in a fast-paced environment and adapt to changes quickly...
Retail Customer Experience Associate, Westfield Valley Fair - Full Time
- Santa Clara, CA (21 miles from Pleasanton, CA)
- 8 hours ago
- Santa Clara, CA (21 miles from Pleasanton, CA)
- 8 hours ago
Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...
Retail Customer Service Associate
- Concord, CA (23 miles from Pleasanton, CA)
- 22 hours ago
- Concord, CA (23 miles from Pleasanton, CA)
- 22 hours ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1225 Concord Ave, Concord, CA 94520...
/19303/64fedd75-2d06-44b9-b129-ef7118843cc5.png&z=8&s=RTL&ih_t=5%2F11%2F2025+6%3A49%3A33+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Tracy, CA (24 miles from Pleasanton, CA)
- 2 days ago
- Tracy, CA (24 miles from Pleasanton, CA)
- 2 days ago
service process Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Job Requirements High school diploma or GED, or equivalent...
Customer Service Associate - Temporary
- San Jose, CA (20 miles from Pleasanton, CA)
- 2 days ago
- San Jose, CA (20 miles from Pleasanton, CA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Livermore, CA (14 miles from Pleasanton, CA)
- 2 days ago
- Livermore, CA (14 miles from Pleasanton, CA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- San Jose, CA (20 miles from Pleasanton, CA)
- 3 days ago
- San Jose, CA (20 miles from Pleasanton, CA)
- 3 days ago
Overview Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in San Jose, CA!...
- San Jose, CA (20 miles from Pleasanton, CA)
- 3 days ago
- San Jose, CA (20 miles from Pleasanton, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Palo Alto, CA (21 miles from Pleasanton, CA)
- 3 days ago
- Palo Alto, CA (21 miles from Pleasanton, CA)
- 3 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Customer Service Representative
- San Jose, CA (20 miles from Pleasanton, CA)
- 4 days ago
- San Jose, CA (20 miles from Pleasanton, CA)
- 4 days ago
Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their...
Customer Service Representative
- Oakland, CA (21 miles from Pleasanton, CA)
- 4 days ago
- Oakland, CA (21 miles from Pleasanton, CA)
- 4 days ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Customer Service Representative
- Walnut Creek, CA (19 miles from Pleasanton, CA)
- 4 days ago
- Walnut Creek, CA (19 miles from Pleasanton, CA)
- 4 days ago
Customer Service Specialists work closely with our Outside Sales Team and are expected to build lasting customer relationships....
- Antioch, CA (23 miles from Pleasanton, CA)
- 4 days ago
- Antioch, CA (23 miles from Pleasanton, CA)
- 4 days ago
Hourly rate: $24-27 DOE Additional shift diff for any hours worked between 12am-7am Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets...
Lead Customer Service Representative
- Santa Clara, CA (21 miles from Pleasanton, CA)
- 4 days ago
- Santa Clara, CA (21 miles from Pleasanton, CA)
- 4 days ago
Education High school diploma or equivalent required with minimum four years of customer service experience A 4-year degree with a minimum of one year customer service experience Knowledge, Skills,...
Demographic Data for Pleasanton, CA
Moving to Pleasanton, CA? Find some basic demographic data about Pleasanton, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Pleasanton, CA
Highest Education Level
Customer Services in Pleasanton, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »