Customer Service Jobs in Pomona, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative I
- City of Industry, CA (11 miles from Pomona, CA)
- 1 day ago
- City of Industry, CA (11 miles from Pomona, CA)
- 1 day ago
What You Will Be Doing: Answer customer service calls within defined Key Performance Indicators....
Customer Service Representative
- Gentle Dental
- Irvine, CA (17 miles from Pomona, CA)
- 10 days ago
- Gentle Dental
- Irvine, CA (17 miles from Pomona, CA)
- 10 days ago
At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance....
Retail Customer Service Associate
- Los Angeles, CA (24 miles from Pomona, CA)
- 3 hours ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 3 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative
- Los Angeles, CA (24 miles from Pomona, CA)
- 3 hours ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 3 hours ago
Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative....
Customer Service Representative
- Costa Mesa, CA (22 miles from Pomona, CA)
- 9 hours ago
- Costa Mesa, CA (22 miles from Pomona, CA)
- 9 hours ago
CSR/DELIVERY DRIVER Looking for FULL TIME, immediate hire of Customer Service Representatives, with delivery driving duties on some days, for our Newport Beach location....
Veterinary Client Service Representative
- Garden Grove, CA (15 miles from Pomona, CA)
- 9 hours ago
- Garden Grove, CA (15 miles from Pomona, CA)
- 9 hours ago
The Garden Grove Dog and Cat Hospital is looking for a part-time Veterinary Client Service Representative to join our busy multi-doctor practice located in Garden Grove. Being a receptionist in...
Customer Service Representative/ Manager Pest Control Office
- Alhambra, CA (19 miles from Pomona, CA)
- 15 hours ago
- Alhambra, CA (19 miles from Pomona, CA)
- 15 hours ago
Were looking for a friendly and detail-oriented Customer Service Representative/Manager (CSR/M) to join our team and help ensure our customers receive top-notch support....
Customer Service Associate - Temporary
- Placentia, CA (7 miles from Pomona, CA)
- 15 hours ago
- Placentia, CA (7 miles from Pomona, CA)
- 15 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Bilingual - Overnights
- Corona, CA (16 miles from Pomona, CA)
- 17 hours ago
- Corona, CA (16 miles from Pomona, CA)
- 17 hours ago
Bilingual Customer Service Representative - Overnights Pay from $27 to $32 per hour with significant growth and earning potential!...
Customer Service Representative - Bilingual
- Bloomington, CA (24 miles from Pomona, CA)
- 17 hours ago
- Bloomington, CA (24 miles from Pomona, CA)
- 17 hours ago
Bilingual Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning potential!...
Customer Service Representative
- Chino, CA (10 miles from Pomona, CA)
- 17 hours ago
- Chino, CA (10 miles from Pomona, CA)
- 17 hours ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential!...
Customer Service Representative
- Irvine, CA (17 miles from Pomona, CA)
- 18 hours ago
- Irvine, CA (17 miles from Pomona, CA)
- 18 hours ago
Job Title: Customer Service Representative Location: Irvine, CA Job Description: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our clients team in Irvine...
Customer Service Representative-Fluent Spanish Speaker
- Los Angeles, CA (24 miles from Pomona, CA)
- 1 day ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 1 day ago
Our client in North Hollywood is seeking a Customer Service Representative-Fluent Spanish speaker!...
Customer Service Representative - Food Service Distribution and Produce
- Bell, CA (20 miles from Pomona, CA)
- 1 day ago
- Bell, CA (20 miles from Pomona, CA)
- 1 day ago
As a Food Service Distribution and Produce Customer Service Representative, you will be part of the Customer Service Department supporting our dedicated team....
Customer Service Representative
- South El Monte, CA (13 miles from Pomona, CA)
- 1 day ago
- South El Monte, CA (13 miles from Pomona, CA)
- 1 day ago
Customer Service Representative Essential Duties: Resolve customer issues timely and professionally Manage and grow assigned accounts Improve the overall customer experience as the primary contact for...
Demographic Data for Pomona, CA
Moving to Pomona, CA? Find some basic demographic data about Pomona, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Pomona, CA
Highest Education Level
Customer Services in Pomona, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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