Customer Service Jobs in Santa Clara, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Supervisor
- San Carlos, CA (20 miles from Santa Clara, CA)
- 10 hours ago
- San Carlos, CA (20 miles from Santa Clara, CA)
- 10 hours ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative, Collision
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 23 hours ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 23 hours ago
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world....
Bilingual Customer Service Representative
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 1 day ago
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 1 day ago
Working with a local government agency, you'll be responsible for customer service, answering phones, providing general information to the public, creating badges, logging information, making reservations...
Sales & Customer Service Associate
- San Jose, CA (3 miles from Santa Clara, CA)
- 3 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 3 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Retail Store Support- Valley Fair
- San Jose, CA (3 miles from Santa Clara, CA)
- 3 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 3 days ago
The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale....
- San Carlos, CA (20 miles from Santa Clara, CA)
- 3 days ago
- San Carlos, CA (20 miles from Santa Clara, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Fremont, CA (14 miles from Santa Clara, CA)
- 3 days ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Part-time Customer Service Representative - On-site San Jose, CA
- Fremont, CA (14 miles from Santa Clara, CA)
- 3 days ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 3 days ago
Overview The Customer Service On-Site Rep (VMI) - Vendor Managed Inventory provides customer service on-site at customer locations....
INR Customer Care Representative
- Pleasanton, CA (21 miles from Santa Clara, CA)
- 4 days ago
- Pleasanton, CA (21 miles from Santa Clara, CA)
- 4 days ago
You're the right fit if: Youve acquired 1+ years of experience in customer service experience in a call center is preferred....
Customer Service Representative
- San Jose, CA (3 miles from Santa Clara, CA)
- 4 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 4 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Campbell, CA (5 miles from Santa Clara, CA)
- 4 days ago
- Campbell, CA (5 miles from Santa Clara, CA)
- 4 days ago
Requirements: Series 7 license 1 year of customer service experience within finance Understanding of based knowledge of financial planning concepts Inbound calling experience...
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
Technical Support- Customer Service Agent
- San Jose, CA (3 miles from Santa Clara, CA)
- 4 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 4 days ago
Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate....
Retail Customer Service Associate
- Cupertino, CA (8 miles from Santa Clara, CA)
- 4 days ago
- Cupertino, CA (8 miles from Santa Clara, CA)
- 4 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Santa Clara, CA
Highest Education Level
Customer Services in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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