Customer Service Jobs in Washington, DC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Supervisor
- Germantown, MD (21 miles from Washington, DC)
- 15 hours ago
- Germantown, MD (21 miles from Washington, DC)
- 15 hours ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too....
Customer Service Representative (Sr. Loan Consultant)
- Waldorf, MD (21 miles from Washington, DC)
- 22 hours ago
- Waldorf, MD (21 miles from Washington, DC)
- 22 hours ago
Ensure a high quality of customer service. All other duties as assigned....
Customer Service Representative - The Mall in Columbia
- Columbia, MD (22 miles from Washington, DC)
- 1 day ago
- Columbia, MD (22 miles from Washington, DC)
- 1 day ago
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...
Pharmacy Customer Service Associate
- Annandale, VA (10 miles from Washington, DC)
- 1 day ago
- Annandale, VA (10 miles from Washington, DC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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Customer Service Associate - Temporary
- Takoma Park, MD (6 miles from Washington, DC)
- 1 day ago
- Takoma Park, MD (6 miles from Washington, DC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Herndon, VA (19 miles from Washington, DC)
- 2 days ago
- Herndon, VA (19 miles from Washington, DC)
- 2 days ago
Description Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work Accurately and efficiently process a variety of...
Loss Prevention Customer Service Associate II
- Landover, MD (8 miles from Washington, DC)
- 2 days ago
- Landover, MD (8 miles from Washington, DC)
- 2 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Centreville, VA (23 miles from Washington, DC)
- 2 days ago
- Centreville, VA (23 miles from Washington, DC)
- 2 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam...
Energetic and Positive Customer Service Representative
- Lorton, VA (17 miles from Washington, DC)
- 3 days ago
- Lorton, VA (17 miles from Washington, DC)
- 3 days ago
We take pride in providing the highest level of customer service and thrive to give 100% homeowner satisfaction consistently. We are an A+ rated company with BBB, Washington Consumers Check Book....
Automotive Customer Service Representative
- Woodbridge, VA (22 miles from Washington, DC)
- 3 days ago
- Woodbridge, VA (22 miles from Washington, DC)
- 3 days ago
Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...
Dispatcher/Customer Service Representative - Part time
- Upper Marlboro, MD (15 miles from Washington, DC)
- 3 days ago
- Upper Marlboro, MD (15 miles from Washington, DC)
- 3 days ago
Key Requirements High School diploma or equivalent At least one year experience in a high-volume dispatch & customer service role Customer service/Communication/Collaboration skills Ability to prioritize...
Customer Service Representative
- Ft Belvoir, VA (14 miles from Washington, DC)
- 3 days ago
- Ft Belvoir, VA (14 miles from Washington, DC)
- 3 days ago
Tyto Athene is searching for a Customer Service Representative to support our Fort Belvoir location....
Customer Service Representative
- Sterling, VA (22 miles from Washington, DC)
- 4 days ago
- Sterling, VA (22 miles from Washington, DC)
- 4 days ago
Customer Service Representative Drive Customer Success in Home Services!...
- Gambrills, MD (21 miles from Washington, DC)
- 4 days ago
- Gambrills, MD (21 miles from Washington, DC)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Washington, DC
Moving to Washington, DC? Find some basic demographic data about Washington, DC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Washington, DC
Highest Education Level
Customer Services in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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