Customer Service Jobs in Collinsville, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 76 Jobs

Pharmacy Customer Service Associate

Columbia, IL (21 miles from Collinsville, IL)
7 hours ago

Columbia, IL (21 miles from Collinsville, IL)
7 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Saint Louis, MO (12 miles from Collinsville, IL)
10 hours ago

Saint Louis, MO (12 miles from Collinsville, IL)
10 hours ago

Customer service background Job Requirement travel CSR travel CSR...

Tier 1 Customer Service Representative

Highland, IL (17 miles from Collinsville, IL)
19 hours ago

Highland, IL (17 miles from Collinsville, IL)
19 hours ago

Eaton's GEIS division is currently seeking a Tier 1 Customer Service Representative. The expected annual salary range for this role is $45749.97 - $67099.96 a year....

Customer Service Representative with BONUS

Saint Louis, MO (12 miles from Collinsville, IL)
1 day ago

Saint Louis, MO (12 miles from Collinsville, IL)
1 day ago

for all Customer Service Representatives that are with SRS, starting now and are also working as a loader with SRS on October 31st....

Customer Relations Specialist

Collinsville, IL
1 day ago

Collinsville, IL
1 day ago

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....

Customer Service Representative, FT or PT Overnights

Saint Louis, MO (12 miles from Collinsville, IL)
1 day ago

Saint Louis, MO (12 miles from Collinsville, IL)
1 day ago

Store 4701617: 11011 Bellefontaine Rd, St Louis, Missouri 63138 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Banking Customer Service Representative (On-Site)

Affton, MO (21 miles from Collinsville, IL)
1 day ago

Affton, MO (21 miles from Collinsville, IL)
1 day ago

Job Title: Banking Customer Service Representative (On-Site) Job Description The Banking Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web....

Customer Service Associate

Saint Louis, MO (12 miles from Collinsville, IL)
1 day ago

Saint Louis, MO (12 miles from Collinsville, IL)
1 day ago

These roles are 100% onsite in our Earth City Customer Service Center....

Customer Service Representative, Evenings

Caseyville, IL (4 miles from Collinsville, IL)
2 days ago

Caseyville, IL (4 miles from Collinsville, IL)
2 days ago

Store 4701345: 7900 N Illinois St, Caseyville, Illinois 62232 Availability - Shift/Days Day Shift - Evenings Shift Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Representative

Madison, IL (9 miles from Collinsville, IL)
2 days ago

Madison, IL (9 miles from Collinsville, IL)
2 days ago

Store 4701462: 608 McCambridge Ave, Madison, Illinois 62060 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Loss Prevention Customer Service Associate

Brentwood, MO (20 miles from Collinsville, IL)
2 days ago

Brentwood, MO (20 miles from Collinsville, IL)
2 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Associate - Temporary

Granite City, IL (7 miles from Collinsville, IL)
2 days ago

Granite City, IL (7 miles from Collinsville, IL)
2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Columbia, IL (21 miles from Collinsville, IL)
6 days ago

Columbia, IL (21 miles from Collinsville, IL)
6 days ago

Job Title Customer Service Representative About your role: As a Customer Service Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and...

Remote Work

Customer Service Representative, FT Open Availability

Belleville, IL (15 miles from Collinsville, IL)
6 days ago

Belleville, IL (15 miles from Collinsville, IL)
6 days ago

Store 4701598: 2709 W Main St, Belleville, Illinois 62226 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Representative, FT

Saint Louis, MO (12 miles from Collinsville, IL)
6 days ago

Saint Louis, MO (12 miles from Collinsville, IL)
6 days ago

Store 4701630: 9998 Tesson Ferry Rd, St Louis, Missouri 63123 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

View all 76 jobs

Demographic Data for Collinsville, IL

Moving to Collinsville, IL? Find some basic demographic data about Collinsville, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Collinsville, IL

Local

National

Total Population

31,843

Number of Businesses

668

City Size

Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Customer Service & Support For Customer Service Executives

Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Collinsville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Collinsville, IL offer the following education background

High School or GED

34.9%

Bachelor's Degree

25.2%

Associate's Degree

15.9%

Vocational Degree or Certification

12.0%

Master's Degree

5.4%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Collinsville, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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