Customer Service Jobs in Agawam, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 41 Jobs

Customer Service Representative I, RMV - Springfield

  • Springfield, MA (3 miles from Agawam, MA)
  • 23 hours ago
  • Springfield, MA (3 miles from Agawam, MA)
  • 23 hours ago

Duties and Responsibilities Interact with customers to respond to inquiries and complaints. Issues licenses, identification cards and motor vehicle registrations. Communicates with internal and...

Lead Client Service Representative

  • Holyoke, MA (10 miles from Agawam, MA)
  • 1 day ago
  • Holyoke, MA (10 miles from Agawam, MA)
  • 1 day ago

A commitment to customer service and client contact is required with an ability to relate to individuals of all ages and culturally diverse backgrounds at all levels of the socio-economic strata; knowledge...

Customer Service Associate - Temporary

  • Chicopee, MA (6 miles from Agawam, MA)
  • 1 day ago
  • Chicopee, MA (6 miles from Agawam, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Chicopee, MA (6 miles from Agawam, MA)
  • 1 day ago
  • Chicopee, MA (6 miles from Agawam, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative Team Lead - National Remote

  • Hartford, CT (19 miles from Agawam, MA)
  • 1 day ago
  • Hartford, CT (19 miles from Agawam, MA)
  • 1 day ago

.** The **Customer Service Representative Lead** is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake...

Remote Work

Customer Service Representative

  • Hartford, CT (19 miles from Agawam, MA)
  • 1 day ago
  • Hartford, CT (19 miles from Agawam, MA)
  • 1 day ago

Essential Skills + Minimum of two to three years of customer service experience. + Excellent telephone and verbal communication skills. + Sound knowledge of office/telephone etiquette and customer service...

CSR-Customer Service Representative

  • Westfield, MA (10 miles from Agawam, MA)
  • 1 day ago
  • Westfield, MA (10 miles from Agawam, MA)
  • 1 day ago

CSR / Customer Service Representative Westfield machining companycurrently seeking a Customer Service Representative to join their team.Full time, direct hire opportunity!...

Sales Associate/Customer Service Representative

  • Stafford Springs, CT (19 miles from Agawam, MA)
  • 2 days ago
  • Stafford Springs, CT (19 miles from Agawam, MA)
  • 2 days ago

TTM Technologies, Inc. Publicly Traded US Company, NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology...

Customer Service Representative

  • Windsor, CT (14 miles from Agawam, MA)
  • 3 days ago
  • Windsor, CT (14 miles from Agawam, MA)
  • 3 days ago

Job Type: Full-time Experience: Customer Service: 2 years (Required) Education: High school or equivalent (Preferred) Job distance: Windsor, CT: Between 31 and 40 miles (Preferred)...

Customer Service Representative

  • Hadley, MA (20 miles from Agawam, MA)
  • 5 days ago
  • Hadley, MA (20 miles from Agawam, MA)
  • 5 days ago

service and adapt to multiple support programs + Ensure security protocols are followed during all customer interactions **Required Skills & Qualifications:** + 1.5 to 3 years of customer service experience...

Customer Service Representative

  • East Hartford, CT (19 miles from Agawam, MA)
  • 7 days ago
  • East Hartford, CT (19 miles from Agawam, MA)
  • 7 days ago

Aerospace industry experience desired Customer support experience 1-3 years Highly effective communications and influencing skills Previous customer service experience recommended Experience dealing...

Bilingual English and Spanish - Senior Customer Service Representative - Remote in Mainland USA

  • Hartford, CT (19 miles from Agawam, MA)
  • 7 days ago
  • Hartford, CT (19 miles from Agawam, MA)
  • 7 days ago

.** As a **Senior Customer Service Representative**, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care...

Remote Work

Senior Customer Service Representative - National Remote

  • Hartford, CT (19 miles from Agawam, MA)
  • 7 days ago
  • Hartford, CT (19 miles from Agawam, MA)
  • 7 days ago

**Primary Responsibilities:** + Respond to and resolve on the first call, email, and chat, customer service inquires and issues by identifying the topic and type of assistance the customer needs such...

Remote Work

Retail Customer Service Associate

  • Hartford, CT (19 miles from Agawam, MA)
  • 8 days ago
  • Hartford, CT (19 miles from Agawam, MA)
  • 8 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Associate

  • Windsor Locks, CT (10 miles from Agawam, MA)
  • 8 days ago
  • Windsor Locks, CT (10 miles from Agawam, MA)
  • 8 days ago

The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....

Demographic Data for Agawam, MA

Moving to Agawam, MA? Find some basic demographic data about Agawam, MA below.

Local
National
16,984
475
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Agawam, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Agawam, MA offer the following education background
High School or GED
35.4%
Bachelor's Degree
25.0%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Agawam, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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