Customer Service Jobs in Amherst, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Client Service Representative (Onsite)
- Springfield, MA (19 miles from Amherst, MA)
- 16 hours ago
- Springfield, MA (19 miles from Amherst, MA)
- 16 hours ago
Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...
- Turners Falls, MA (15 miles from Amherst, MA)
- 1 day ago
- Turners Falls, MA (15 miles from Amherst, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Springfield, MA (19 miles from Amherst, MA)
- 2 days ago
- Springfield, MA (19 miles from Amherst, MA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Associate - Temporary
- Greenfield, MA (19 miles from Amherst, MA)
- 2 days ago
- Greenfield, MA (19 miles from Amherst, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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Pharmacy Customer Service Associate
- Chicopee, MA (16 miles from Amherst, MA)
- 2 days ago
- Chicopee, MA (16 miles from Amherst, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Westfield, MA (21 miles from Amherst, MA)
- 14 days ago
- Westfield, MA (21 miles from Amherst, MA)
- 14 days ago
Qualifications Customer Service Representatives, Customer Support, and Customer Experience skills Ability to create and maintain customer satisfaction Excellent customer service skills Strong communication...
TNG123 #LI-MW1 Customer Service Representative Amherst, Massachusetts, 01002 Perm 40,000/year...
Lead Customer Service Representative, Full or Part Time
- South Deerfield, MA (10 miles from Amherst, MA)
- 19 days ago
- South Deerfield, MA (10 miles from Amherst, MA)
- 19 days ago
Store 4707509: 1 Greenfield Rd, S Deerfield, Massachusetts 01373 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative
- South Deerfield, MA (10 miles from Amherst, MA)
- 19 days ago
- South Deerfield, MA (10 miles from Amherst, MA)
- 19 days ago
Store 4707509: 1 Greenfield Rd, S Deerfield, Massachusetts 01373 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
- Greenfield, MA (19 miles from Amherst, MA)
- 19 days ago
- Greenfield, MA (19 miles from Amherst, MA)
- 19 days ago
Store 4707510: 223 Mohawk Tr, Greenfield, Massachusetts 01301 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Retail Customer Service Supervisor
- Chicopee, MA (16 miles from Amherst, MA)
- 20 days ago
- Chicopee, MA (16 miles from Amherst, MA)
- 20 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
- Belchertown, MA (7 miles from Amherst, MA)
- 29 days ago
- Belchertown, MA (7 miles from Amherst, MA)
- 29 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
- Palmer, MA (14 miles from Amherst, MA)
- 30+ days ago
- Palmer, MA (14 miles from Amherst, MA)
- 30+ days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Hadley, MA (6 miles from Amherst, MA)
- 30+ days ago
- Hadley, MA (6 miles from Amherst, MA)
- 30+ days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
- Whately, MA (10 miles from Amherst, MA)
- 45+ days ago
- Whately, MA (10 miles from Amherst, MA)
- 45+ days ago
Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Amherst, MA
Moving to Amherst, MA? Find some basic demographic data about Amherst, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Amherst, MA
Highest Education Level
Customer Services in Amherst, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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