Customer Service Jobs in Andover, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Dorchester, MA (23 miles from Andover, MA)
- 2 days ago
- Dorchester, MA (23 miles from Andover, MA)
- 2 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Customer Service Representative II / Executive Assistant - New
- Boston, MA (20 miles from Andover, MA)
- 4 hours ago
- Boston, MA (20 miles from Andover, MA)
- 4 hours ago
Department: Customer Care Center/Fulfillment SUMMARY The Customer Service Representative II / Executive Assistant serves the dual purpose of providing customer service on behalf of The Mother Church...
- Exeter, NH (23 miles from Andover, MA)
- 5 hours ago
- Exeter, NH (23 miles from Andover, MA)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Wayland, MA (22 miles from Andover, MA)
- 5 hours ago
- Wayland, MA (22 miles from Andover, MA)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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Customer Service Associate - Temporary
- Melrose, MA (14 miles from Andover, MA)
- 5 hours ago
- Melrose, MA (14 miles from Andover, MA)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate Part Time
- Salem, NH (10 miles from Andover, MA)
- 6 hours ago
- Salem, NH (10 miles from Andover, MA)
- 6 hours ago
service to members....
Customer Care Representative I
- Boston, MA (20 miles from Andover, MA)
- 1 day ago
- Boston, MA (20 miles from Andover, MA)
- 1 day ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Boston, MA (20 miles from Andover, MA)
- 1 day ago
- Boston, MA (20 miles from Andover, MA)
- 1 day ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Representative Refill Pharmacy Technician - Freedom - Remote, AZ; Onsite, MA
- Merrimac, MA (15 miles from Andover, MA)
- 2 days ago
- Merrimac, MA (15 miles from Andover, MA)
- 2 days ago
This is not your average customer service job youll work for a company that truly cares about people while helping our patients achieve happiness....
Customer Service Agent - Seasonal
- East Boston, MA (20 miles from Andover, MA)
- 2 days ago
- East Boston, MA (20 miles from Andover, MA)
- 2 days ago
Excellent customer service skills and a positive attitude are required....
Flexible Customer Service Associate
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Lynnfield, MA (10 miles from Andover, MA)
- 2 days ago
- Lynnfield, MA (10 miles from Andover, MA)
- 2 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Customer Service Representative
- Lynn, MA (17 miles from Andover, MA)
- 2 days ago
- Lynn, MA (17 miles from Andover, MA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - UniFirst
- Boston, MA (20 miles from Andover, MA)
- 3 days ago
- Boston, MA (20 miles from Andover, MA)
- 3 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Associate Representative
- Newton, MA (20 miles from Andover, MA)
- 3 days ago
- Newton, MA (20 miles from Andover, MA)
- 3 days ago
This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness....
Remote WorkDemographic Data for Andover, MA
Moving to Andover, MA? Find some basic demographic data about Andover, MA below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Andover, MA
Highest Education Level
Customer Services in Andover, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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