Customer Service Jobs in Billerica, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (20 miles from Billerica, MA)
- 1 hour ago
- Marlborough, MA (20 miles from Billerica, MA)
- 1 hour ago
As the name suggests, your main priority is to provide great customer service....
- Boston, MA (16 miles from Billerica, MA)
- 13 days ago
- Boston, MA (16 miles from Billerica, MA)
- 13 days ago
customer service....
- Brookline, MA (16 miles from Billerica, MA)
- 8 hours ago
- Brookline, MA (16 miles from Billerica, MA)
- 8 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA (11 miles from Billerica, MA)
- 17 hours ago
- Tyngsboro, MA (11 miles from Billerica, MA)
- 17 hours ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
- Marlborough, MA (20 miles from Billerica, MA)
- 17 hours ago
- Marlborough, MA (20 miles from Billerica, MA)
- 17 hours ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
- Methuen, MA (13 miles from Billerica, MA)
- 21 hours ago
- Methuen, MA (13 miles from Billerica, MA)
- 21 hours ago
As the name suggests, your main priority is to provide great customer service....
Pharmacy Customer Service Associate
- Tewksbury, MA (4 miles from Billerica, MA)
- 1 day ago
- Tewksbury, MA (4 miles from Billerica, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative (Healthcare)
- Boston, MA (16 miles from Billerica, MA)
- 1 day ago
- Boston, MA (16 miles from Billerica, MA)
- 1 day ago
TEKsystems Customer Service Representative (Healthcare) in Boston , Massachusetts Hiring an on site Call Center Representative for a large DME (Durable Medical Equipment) company Boston, MA M - F First...
Customer Service Associate - Temporary
- Tewksbury, MA (4 miles from Billerica, MA)
- 2 days ago
- Tewksbury, MA (4 miles from Billerica, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Tyngsboro, MA (11 miles from Billerica, MA)
- 2 days ago
- Tyngsboro, MA (11 miles from Billerica, MA)
- 2 days ago
Summary: Seeking a Customer Service Representative with experience in a CNC manufacturing or technical environment to manage customer interactions and order processing....
Customer Service Representative: UniClean
- Hudson, NH (16 miles from Billerica, MA)
- 2 days ago
- Hudson, NH (16 miles from Billerica, MA)
- 2 days ago
Are you a people person' who loves delivering outstanding customer service?...
- Merrimack, NH (24 miles from Billerica, MA)
- 2 days ago
- Merrimack, NH (24 miles from Billerica, MA)
- 2 days ago
If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Merrimack site....
- Merrimack, NH (24 miles from Billerica, MA)
- 2 days ago
- Merrimack, NH (24 miles from Billerica, MA)
- 2 days ago
If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Merrimack site....
Amazon Locker+ Customer Service Associate
- Boston, MA (16 miles from Billerica, MA)
- 3 days ago
- Boston, MA (16 miles from Billerica, MA)
- 3 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Retail Customer Experience Associate, South Portland - Full Time
- Boston, MA (16 miles from Billerica, MA)
- 3 days ago
- Boston, MA (16 miles from Billerica, MA)
- 3 days ago
Id : REQ_548465, Title : Retail Customer Experience Associate, South Portland - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...181,...
Demographic Data for Billerica, MA
Moving to Billerica, MA? Find some basic demographic data about Billerica, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Billerica, MA
Highest Education Level
Customer Services in Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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