Customer Service Jobs in Brockton, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 100 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Associate - Temporary

  • Everett, MA (22 miles from Brockton, MA)
  • 3 hours ago
  • Everett, MA (22 miles from Brockton, MA)
  • 3 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Amazon Locker+ Customer Service Associate

  • Watertown, MA (21 miles from Brockton, MA)
  • 3 hours ago
  • Watertown, MA (21 miles from Brockton, MA)
  • 3 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH

  • Waltham, MA (24 miles from Brockton, MA)
  • 13 hours ago
  • Waltham, MA (24 miles from Brockton, MA)
  • 13 hours ago

**Job Overview:**As a Chat Support Specialist/Live Chat Assistant/Customer Service Representative, you will be responsible for providing exceptional customer service and support through live chat interactions...

Remote Work

Customer Service Associate

  • Needham, MA (17 miles from Brockton, MA)
  • 15 hours ago
  • Needham, MA (17 miles from Brockton, MA)
  • 15 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Mansfield, MA (10 miles from Brockton, MA)
  • 17 hours ago
  • Mansfield, MA (10 miles from Brockton, MA)
  • 17 hours ago

We have an excellent opportunity for a Customer Service Representative in our Mansfield Distribution Center....

Client Service Representative, National Accounts

  • Boston, MA (19 miles from Brockton, MA)
  • 17 hours ago
  • Boston, MA (19 miles from Brockton, MA)
  • 17 hours ago

Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...

Customer Service Representative I, RMV - Metro District

  • Braintree, MA (8 miles from Brockton, MA)
  • 1 day ago
  • Braintree, MA (8 miles from Brockton, MA)
  • 1 day ago

Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...

Customer Service Representative

  • Westwood, MA (12 miles from Brockton, MA)
  • 1 day ago
  • Westwood, MA (12 miles from Brockton, MA)
  • 1 day ago

Store - BOS-WESTWOOD, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Customer Service Representative

  • Norwood, MA (10 miles from Brockton, MA)
  • 3 days ago
  • Norwood, MA (10 miles from Brockton, MA)
  • 3 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative REMOTE

  • Cambridge, MA (21 miles from Brockton, MA)
  • 3 days ago
  • Cambridge, MA (21 miles from Brockton, MA)
  • 3 days ago

service background, we encourage you to apply for the Customer Service Representative REMOTE position at Chesapeake Oncology-Hematology Associates....

Remote Work

Customer Service Representative (Quincy, WA)

  • Quincy, MA (11 miles from Brockton, MA)
  • 3 days ago
  • Quincy, MA (11 miles from Brockton, MA)
  • 3 days ago

Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support Supports Sales and/or Operations Manager as requested Compensation...

Showroom Customer Service Representative

  • Newton, MA (20 miles from Brockton, MA)
  • 4 days ago
  • Newton, MA (20 miles from Brockton, MA)
  • 4 days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Representative - PT

  • East Boston, MA (20 miles from Brockton, MA)
  • 4 days ago
  • East Boston, MA (20 miles from Brockton, MA)
  • 4 days ago

service....

Customer Service Representative- LHA

  • East Providence, RI (24 miles from Brockton, MA)
  • 4 days ago
  • East Providence, RI (24 miles from Brockton, MA)
  • 4 days ago

The Customer Service Representative serves as a liaison between Flores and the participant....

Remote Work

Demographic Data for Brockton, MA

Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.

Local
National
105,620
1,909
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Brockton, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Brockton, MA offer the following education background
High School or GED
35.4%
Bachelor's Degree
25.0%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Brockton, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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