Customer Service Jobs in Cambridge, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Cambridge, MA)
- 3 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Cambridge, MA)
- 3 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative (in office)
- Boston, MA (3 miles from Cambridge, MA)
- 8 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 8 hours ago
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
Pharmacy Customer Service Associate
- Stoughton, MA (18 miles from Cambridge, MA)
- 9 hours ago
- Stoughton, MA (18 miles from Cambridge, MA)
- 9 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Stoneham, MA (6 miles from Cambridge, MA)
- 9 hours ago
- Stoneham, MA (6 miles from Cambridge, MA)
- 9 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Hingham, MA (19 miles from Cambridge, MA)
- 9 hours ago
- Hingham, MA (19 miles from Cambridge, MA)
- 9 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Commercial Lines Customer Service Representative
- Woburn, MA (7 miles from Cambridge, MA)
- 12 hours ago
- Woburn, MA (7 miles from Cambridge, MA)
- 12 hours ago
Commercial Lines Insurance Customer Service Representative: Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field....
Dispensary Associate (Part-Time) - Mayflower Dispensary (Allston)
- Boston, MA (3 miles from Cambridge, MA)
- 17 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 17 hours ago
Who We Are: iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next...
Customer Service Representative
- Beverly, MA (19 miles from Cambridge, MA)
- 17 hours ago
- Beverly, MA (19 miles from Cambridge, MA)
- 17 hours ago
The successful person will have a minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service...
Customer Service Representative
- Wilmington, MA (12 miles from Cambridge, MA)
- 20 hours ago
- Wilmington, MA (12 miles from Cambridge, MA)
- 20 hours ago
This is a Full-Time Position RESPONSIBILITIES Provide outstanding customer service on all calls and online inquiries....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative Job Franklin, MA
- Franklin, MA (24 miles from Cambridge, MA)
- 1 day ago
- Franklin, MA (24 miles from Cambridge, MA)
- 1 day ago
Apply for FYZICALs Customer Service Representative job opening today!...
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA (24 miles from Cambridge, MA)
- 1 day ago
- Tyngsboro, MA (24 miles from Cambridge, MA)
- 1 day ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
- Methuen, MA (24 miles from Cambridge, MA)
- 1 day ago
- Methuen, MA (24 miles from Cambridge, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative - Land Rover Rockland
- Rockland, MA (20 miles from Cambridge, MA)
- 2 days ago
- Rockland, MA (20 miles from Cambridge, MA)
- 2 days ago
Overview Land Rover Rockland is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team....
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Cambridge, MA
Highest Education Level
Customer Services in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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