Customer Service Jobs in Chicopee, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative I, RMV - Springfield
- Springfield, MA (4 miles from Chicopee, MA)
- 3 days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 3 days ago
Duties and Responsibilities Interact with customers to respond to inquiries and complaints. Issues licenses, identification cards and motor vehicle registrations. Communicates with internal and...
Lead Client Service Representative
- Holyoke, MA (4 miles from Chicopee, MA)
- 3 days ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 3 days ago
A commitment to customer service and client contact is required with an ability to relate to individuals of all ages and culturally diverse backgrounds at all levels of the socio-economic strata; knowledge...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
CSR-Customer Service Representative
- Westfield, MA (8 miles from Chicopee, MA)
- 4 days ago
- Westfield, MA (8 miles from Chicopee, MA)
- 4 days ago
CSR / Customer Service Representative Westfield machining companycurrently seeking a Customer Service Representative to join their team.Full time, direct hire opportunity!...
Sales Associate/Customer Service Representative
- Stafford Springs, CT (21 miles from Chicopee, MA)
- 4 days ago
- Stafford Springs, CT (21 miles from Chicopee, MA)
- 4 days ago
TTM Technologies, Inc. Publicly Traded US Company, NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology...
Customer Service Representative
- Windsor, CT (21 miles from Chicopee, MA)
- 6 days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 6 days ago
Job Type: Full-time Experience: Customer Service: 2 years (Required) Education: High school or equivalent (Preferred) Job distance: Windsor, CT: Between 31 and 40 miles (Preferred)...
Customer Service Representative
- Whately, MA (19 miles from Chicopee, MA)
- 7 days ago
- Whately, MA (19 miles from Chicopee, MA)
- 7 days ago
Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Hadley, MA (13 miles from Chicopee, MA)
- 8 days ago
- Hadley, MA (13 miles from Chicopee, MA)
- 8 days ago
service and adapt to multiple support programs + Ensure security protocols are followed during all customer interactions **Required Skills & Qualifications:** + 1.5 to 3 years of customer service experience...
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 11 days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 11 days ago
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
Delivery Station Customer Service Associate, DSL
- Holyoke, MA (4 miles from Chicopee, MA)
- 12 days ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 12 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Retail Customer Experience Associate, St Louis Galleria - Full Time
- Holyoke, MA (4 miles from Chicopee, MA)
- 14 days ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 14 days ago
Id : REQ_558196, Title : Retail Customer Experience Associate, St Louis Galleria - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...028,...
Retail Customer Experience Associate, Holyoke Mall at Ingleside - Full Time
- Holyoke, MA (4 miles from Chicopee, MA)
- 16 days ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 16 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
- Barkhamsted, CT (24 miles from Chicopee, MA)
- 19 days ago
- Barkhamsted, CT (24 miles from Chicopee, MA)
- 19 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Chicopee, MA
Highest Education Level
Customer Services in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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